> Markdown version of [/jobs/ext/3062840-it-specialist-i](https://www.wearedevelopers.com/jobs/ext/3062840-it-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist I - **Company:** Inland Empire Health Plan - **Location:** Rancho Cucamonga, CA, United States - **Experience:** Experienced - **Salary:** $63,898.0 - $83,075.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Data Analysis, Apple Mac Systems, Computer Networks, Domain Name System (DNS), Healthcare Effectiveness Data and Information Set, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft PowerPoint, TCP/IP, Enterprise Software Applications, Data Analytics - **Published:** September 25, 2026 - **Apply:** https://careers-iehp.icims.com/jobs/6797/it-specialist-i/job ## About the Role In collaboration with the Workplace Services team, this position also contributes to data-driven initiatives, including some administration of enterprise applications, analysis of data requests, and assistance with preparation of accurate & timely reports. The role requires strong technical acumen, attention to detail, and effective communication skills to provide actionable insights to leadership. Candidates should possess a solid understanding of core IT principles and demonstrate a commitment to delivering high-quality service in a fast-paced, medical-based enterprise environment., * Two (2) years of experience in IT support or Service Desk environment required * Experience in IT support or Service Desk environment required, preferably in the medical industry * Preferred experience with Active Directory, Exchange, and enterprise-level application support * High School Diploma or GED required * Associate's degree from an accredited institution preferred * IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred, * Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access * Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications * Familiarity with ITSM tools and ticketing systems. Basic understanding of networking concepts (TCP/IP, DNS, VPN) * Customer service skills: Delivers exceptional service and support to internal stakeholders * Problem Solving skills: Demonstrates analytical thinking and resourcefulness in resolving technical issues * Excellent verbal/written communication and customer service skills * Strong attention to detail required * Thrives in a dynamic, fast-paced environment with the ability to adapt * Ability to collaborate well and work effectively across teams to achieve shared goals * Schedule may adjust based on business need which may include evenings, holidays, and weekends * Distribution of supplies and equipment to in-house departments * Items weighing more than 50 lbs. will require assistance when moving * Back support belts must be worn when lifting, pushing, or pulling items ## Description Under the guidance of IT Workplace Services leads, the IT Specialist I delivers exceptional Tier 1 and occasional Tier 2 technical support to ensure a seamless end-user experience. This role is responsible for diagnosing, researching, and resolving routine technical issues across hardware, software, applications, systems, and access management. The IT Specialist I responds to support requests via phone, email, walk-up, and online channels, leveraging enterprise tools to document, track, and monitor resolutions. ## Related Videos - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)