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# IT-Support 1st Level

- **Company:** DIS AG
- **Location:** Heidelberg, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Computer Equipment, Information Technology, Operational Systems
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.de/details/5896962409

## About the Role

* Abgeschlossene Ausbildung oder Studium im Bereich Informatik, Informationstechnologie oder vergleichbare Qualifikation

Problemlösungskompetenz
Kenntnisse in Computerhardware, Betriebssystemen, Netzwerken und Standardsoftware
Teamfähigkeit

## Description

* Erste Anlaufstelle bei IT-Störungen oder Anwender-Problemen im Hard- und Softwarebereich

Problemerfassung und Dokumentation mithilfe eines Ticketsystems
Entgegennahme von Anrufen
Weiterleitung von komplexen Anfragen
Grundlegende Diagnose und einfache Fehlerbehebung


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