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# Support Engineer - 1st & 2nd Level

- **Company:** techbold network solutions GmbH
Support Engineer - 1st & 2nd Leveltechbold network solutions GmbH
- **Location:** Wien, Austria (Remote available)
- **Experience:** Expert
- **Salary:** €37,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Remote Infrastructure Management, Information Technology
- **Published:** September 25, 2026
- **Apply:** https://devjobs.at/job/ac58645e29524eb4a553e9ea61daea07

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich (Lehre, HTL, Fachschule, etc.)., * Gute Microsoft-, Hardware- und Clientkenntnisse.
 * Führerschein B.
 * Positives & freundliches Auftreten sowie gute Umgangsformen.
 * Wissensdurst, Durchhaltevermögen und der Biss Aufgaben zu lösen und abzuschließen.
 * Stessresistenz.
 * Eigenständige und strukturierte Arbeitsweise.
 * Sehr gute Deutschkenntnisse in Wort und Schrift, Englisch für technische Themen.
 * Teamfähigkeit und Kommunikationsstärke.

Erfahrung

 * Erfahrung im 1st & 2nd Level Support.

## Description

* Mitarbeit bzw. eigenständige Umsetzung von Teilbereichen von Projekten.
 * Leistungserfassung (Ticketsystem) und System-Dokumentation.
 * Bearbeitung von Tickets rund um Windows Clients und Netzwerktechnik.
 * Selbständige Problemanalyse und Störungsbehebung.
 * Fernwartung, Installationen und Endgerätemanagemente.


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