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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Customer Service Manager - Cloud & Enterprise Solutions - **Company:** Magenta Telekom - **Location:** Wien, Austria - **Experience:** Expert - **Salary:** €64,554.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Customer Data Management - **Published:** September 25, 2026 - **Apply:** https://devjobs.at/job/7a9fd04fcde732f5d2e007bf918485e7 ## About the Role * You have a degree in IT or economics or have a comparable qualification., * You have in-depth knowledge of contract management and IT service management, ideally in an outsourcing environment. * You identify business potential in existing business and implement them successfully. * You are convincing with a confident appearance and excellent moderation and negotiation skills. * You build stable and trusting customer relationships. * You are characterized by entrepreneurial thinking, personal initiative and a high focus on results. * You work analytically, are resilient and prevail even in demanding situations. * You have native language skills (C2) and very good English language skills. * Regular personal customer appointments require mobility and the ability to reliably reach customer locations., * You have at least five years of professional experience in customer success, IT service management or account management. * Ideally, you have experience in an IT or cloud environment. ## Description * In the role of Senior IT Customer Service Manager (CSM), you assume corporate responsibility for your customer accounts along the entire customer journey. * You develop existing customer relationships in a targeted manner, identify growth potential and manage the economic development of your accounts - including full P&L responsibility. * You act as an equal partner - both internally and externally - and make a significant contribution to the sustainable economic success of your customer accounts and our company. * You proactively analyze customer needs and further develop your accounts along all phases of the customer journey - from onboarding and transition to operation to optimization and expansion. * You will take measures to increase customer satisfaction and customer loyalty and implement them sustainably. * You build trusting relationships at all levels of decision-making, maintain and develop them continuously. * You establish and manage structured governance formats such as service reviews, business reviews and health checks. * You develop your customers into long-term partnerships. * You further develop existing contracts through active opportunity management. * You identify, qualify and realize growth potential through upselling, cross-selling and renewals. * You are responsible for the economic development of your accounts and manage them taking into account sales, margin and P&L goals. * You ensure contract-compliant service delivery in terms of quality, deadlines and customer satisfaction. * You actively manage risks and opportunities for sustainable customer loyalty. * You work closely with sales, service delivery and portfolio management. * You manage complex stakeholder structures and ensure the successful implementation of the customer strategy. ## Related Videos - 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