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# First Level Support

- **Company:** Landesamt für Soziales, Jugend und Versorgung
- **Location:** Landau in der Pfalz, Germany (Remote available)
- **Contract:** Temporary contract
- **Skills:** Configuration Management Databases, Issue Tracking Systems, Microsoft Office, Network Administration, Information Technology, Operational Systems
- **Published:** September 25, 2026
- **Apply:** https://www.service.bund.de/IMPORTE/Stellenangebote/interamt/2026/09/1493944.html?nn=4642046&type=0&searchResult=true

## About the Role

* Eine abgeschlossene Berufsausbildung im IT-Bereich oder eine vergleichbare Ausbildung mit mehrjähriger Berufserfahrung
 * Sehr gute Kenntnisse in den Bereichen Microsoft Client Betriebssysteme und Microsoft Office
 * Kenntnisse in der Nutzung von Endpoint Management Systemen
 * Kenntnisse in der Nutzung von CMDB-Systemen
 * Gute Kenntnisse in der Nutzung von Ticketsystemen
 * Teamfähigkeit und Flexibilität, Kreativität und Eigeninitiative

## Description

* First Level Support für alle Mitarbeitenden des LSJV bei IT-Fragen
 * Erfassung und Bearbeitung von Trouble Tickets
 * User Management
 * Installation und Bereitstellung von Arbeitsplätzen
 * Installation und Verwaltung von Homeoffice-Arbeitsplätzen
 * Dokumentation der Arbeitsumgebung
 * Erstellen von User Handouts und Knowledge Base Artikeln


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