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# NCDOT - SharePoint Operations Specialist - Jr

- **Company:** Expert Technology Services
- **Location:** Raleigh, NC, United States
- **Experience:** Starter
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Identity and Access Management, Microsoft Office, Microsoft PowerPoint, ProjectWise, Microsoft SharePoint, Software Engineering, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://www.careerjet.com/jobad/us852ea56930dda1cb4e3cb4cd5256d367

## About the Role

10+ years of experience with SharePoint (preferably SharePoint 2019/SE) and security groups.

 - 10+ years of experience with Active Directory.
 - 10+ years of experience with ServiceNow.
 - 10+ years of experience with Microsoft Office Suite.
 - Proven ability to write clear and concise technical documentation.
 - Excellent written and verbal communication skills.
Preferred Experience:

 - 3+ years with NCID and/or NCDOT.
 - Familiarity with GIS, ProjectWise, or HiCAMS.
 - Understanding of NCDOT transportation lifecycle business processes.

## Description

Provide operations, access management, and troubleshooting support for SharePoint and web-based business solutions within the Engineering Content Management (ECM) group at NCDOT.

 - Manage user roles and permissions on SharePoint on-premise platforms, including creation and maintenance of security groups.
 - Conduct annual audits of access groups and ensure membership and contact information accuracy.
 - Respond promptly to ServiceNow tickets, resolving end-user issues and escalating to technical experts as necessary.
 - Deliver outstanding customer service and technical support to both internal and external customers.
 - Create, update, and maintain help documentation for common SharePoint and ECM issues.
 - Monitor and report on EAS system issues during daily executive status calls.
 - Create new SharePoint sites for conceptual, preconstruction, and construction projects both proactively and upon request.
 - Approve access requests for project-specific SharePoint sites.
 - Assist with testing new application development features as needed.
 - Utilize Microsoft Office Suite, including Teams, Outlook, Word, Excel, and PowerPoint.
 - Work independently, demonstrating proactive problem-solving and self-direction.
 - Interface with customers at various organizational levels.
 - Preferred: Local to the Triangle region of North Carolina, and able to attend 1-2 days per month onsite meetings.
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