> Markdown version of [/jobs/ext/3065992-it-support-technician-onsite-contract](https://www.wearedevelopers.com/jobs/ext/3065992-it-support-technician-onsite-contract). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Onsite - Contract - **Company:** Insitu - **Location:** Bingen, WA, United States - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Remote Access Technology, Software Troubleshooting, Peripherals, Information Technology, Deployment Automation - **Published:** September 25, 2026 - **Apply:** https://insitu.wd1.myworkdayjobs.com/Careers/job/Bingen-WA/IT-Support-Technician---Onsite---Contract_R0003789-1 ## About the Role * Associate degree in a relevant discipline and at least 1 year of professional IT experience. * Strong customer service focus and reliable work ethic. * Excellent organizational and time management skills, with high attention to detail. * Clear verbal and written communication, with strong interpersonal and collaborative abilities. * Broad understanding of computers, networks, and software troubleshooting. * Proficiency in Microsoft Office applications (Word, Excel, Outlook). * Ability and willingness to quickly learn new technology and software. Preferred Education & Experience: * Experience supporting Windows operating systems * Experience with hardware thoroughgoing and imaging/deployment tools * Knowledge of ticketing systems * Experience supporting remote users and VPN technologies In-Office Requirement Statement: (On-Site) This role requires hands-on work on our products/collaboration with on-site teams, and will need to work on-site full-time in Bingen, WA. Physical Requirements: * Ability to lift 35 lbs. ## Description Insitu, a leader in Uncrewed Aircraft Systems (UAS), is seeking a skilled Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. Join our mission to deliver world-class solutions that support client success in the most challenging environments. Discover a career in aviation and UAS innovation within a culture built on Pioneering, Performing, Caring, and Unity. As a Level 2 Support Technician, you will provide IT support to end users, troubleshoot technical issues, and implement effective solutions. You will ensure a high standard of customer service, act as a primary point of contact for onsite IT needs and collaborate with senior technical staff as required. What you'll do: * Respond promptly to IT service requests, providing technical support in line with company guidelines. * Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds. * Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts. * Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution. * Install, configure, repair, and replace computers, peripherals, and software. * Assist users in understanding system operations and resolving common technical concerns. * Support meetings by assisting with audiovisual (AV) setup as required. * Facilitate basic IT training for new employees, including workstation and account setup. ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)