> Markdown version of [/jobs/ext/3066182-service-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/3066182-service-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desktop Support Analyst - **Company:** Coforge Limited - **Location:** Charleston, SC, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, App Store (IOS), Remote Desktop Services, Wide Area Networks, Peripherals - **Published:** September 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5c2cfcb50ce9ba58 ## About the Role * Outstanding Customer Service skills. * Ability to communicate effectively via, telephone, chat and e-mail with customers and peers in varying roles * Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving. * Adept in troubleshooting system and application issues with goal of First Call Resolution * Proficient in Windows 7 and above * Understanding of LAN/WAN connectivity. * Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills. * Ability to multitask in a fast-paced environment. PREFERENCES * Previous Customer Service experience in a high volume, Technical Support Center. * 2+ years of Call Center experience or equivalent required. * A+ Certification preferred, but not required ? other certifications a plus. * Exceptional understanding of Technical Support Center or Help Desk environment including operations, processes, etc., Communication Skills,Macintosh OS X Desktop Support,App Deployment (Play/App Store),REMOTE DESKTOP SUPPORT TOOLS,Rhomobile ## Description * Handle inbound/outbound calls. * Provide Level 1/2 support to the client. * Identify issues and escalate issues when necessary. * Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat * Escalate user issues to appropriate resources when necessary. * Perform software, hardware, and basic network troubleshooting. * Clearly document user issues and troubleshooting steps. * Maintain technical documentation., * Customer Focus?stays in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it; makes customer satisfaction a business priority; takes customer comments and complaints seriously; focuses on what is best for customer. * Adaptability?responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change. * Communication?keeps two-way communication flowing with key stakeholders (customers, shareholders, employees, etc.). ?Over-communicates? key messages about Artech to internal and external audiences. Delivers clear and effective verbal and written messages. * Ethics / Acts with Integrity?demonstrates principled leadership and sound business ethics. Shows consistency among values and builds trust with others through building credibility and follow-through on commitments. * Initiative?seeks new opportunities for business development, quality improvement and personal learning and takes appropriate risks to make them a reality. * Shaping and Driving Strategy?has a clear business focus and develops aggressive strategies to achieve competitive advantage. Translates vision and strategies into practical objectives and ?street-smart? actions. Drives for results. Holds others accountable by monitoring and measuring performance. * Sound Judgement and Decision Making?applies broad knowledge when addressing complex issues. Defines issues clearly. Takes all critical information into account to make timely, tough decisions. * Team Player?promotes effectiveness of Artech as a whole by supporting common processes and measurements. Works effectively in partnership with others both across Artech and with customers to achieve business goals. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Unsolved mysteries between Usability and Accessibility in iOS](https://www.wearedevelopers.com/videos/737-unsolved-mysteries-between-usability-and-accessibility-in-ios) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview)