> Markdown version of [/jobs/ext/3066367-it-help-desk-support-level-ii](https://www.wearedevelopers.com/jobs/ext/3066367-it-help-desk-support-level-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support - Level II - **Company:** K2 STAFFING LLC - **Location:** Roseland, NJ, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Systems Engineering, VoIP, Cloud Computing, CompTIA Security+, Computer Networks, System Configuration, Event Logging, Microsoft Exchange Server, File Server, Issue Tracking Systems, Networking Hardware, Local Area Networks, Windows Servers, Network Architecture, Network Monitoring, Cisco - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_bef6675516 ## About the Role * Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory * 3 years of experience in a client-facing environment such as sales engineering * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology * Possesses strong organizational and time-management skills * Experience writing proposals for and implementation of technical solutions to fulfill business needs * Results-oriented, self-motivated, energetic, professional, reliable, and a team player * Strong understanding of technology and business productivity systems * Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. * Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills * Sales training experience is a plus * Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) * CompTIA Net+ and/or CompTIA Security+ * MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) * CCNA or CCIE-Cisco certifications a real plus ## Description Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs., * Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. * Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks * Implementing and monitoring network security * Optimizing and maintaining network software and hardware * Building and deploying file servers and cloud computing solutions * Configuring and deploying VOIP solutions * Performing network infrastructure troubleshooting * Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take appropriate action as per guidelines. * Ability to use various messages in an event log to affect repairs. * Receive escalated service requests requiring an enhanced response. * New User On-boarding ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)