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# Desktop Support ENG II

- **Company:** The Job Center
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Health Informatics, Business Software, Computer Programming, Common Desktop Environments, Desktop Computing, Microsoft Office, Computer Equipment
- **Published:** September 25, 2026
- **Apply:** https://www.juju.com/job/16_281de255

## About the Role

* High school diploma/GED or equivalent working knowledge preferred., * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.

 * Must have at least intermediate skills with Microsoft Office Professional Suite.

 * Healthcare IT Experience is preferred.

KNOWLEDGE

 * Knowledge of Microsoft Office software.

 * Knowledge of how to operate and troubleshoot computer equipment.

 * Knowledge of Telephony systems programming, documentation, and process creation.

 * Knowledge of asset and time management skills to assist the department.

SKILLS

 * Skill in organizing tasks/work orders.

 * Skill in using customer service skills in dealing with frustrated users.

 * Skill in problem-solving.

 * Skill in maintaining a safe operating environment.

ABILITIES

 * Ability to troubleshoot common desktop and user problems and develop resolution strategies.

 * Ability to communicate effectively and in user-friendly terms verbally and in writing.

 * Ability to be a team player with effective interpersonal skills.

 * Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS

 * Normal office environment.

 * Some travel within the community.

 * Must reside in the servicing location

 * 100% on-site location

PHYSICAL/MENTAL DEMANDS

 * Requires sitting and standing associated with a normal office environment.

 * Some bending and stretching are required.

 * Manual dexterity using a calculator and computer keyboard

ORGANIZATIONAL REQUIREMENTS

 * HOPCo Mission, Vision, and Values must be read and signed.

## Description

* Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.

 * Install, maintain, and troubleshoot all business applications effectively.

 * Architect desktop application

 * Architect wireless and network solutions

 * Create printer mappings for clinical systems.

 * Escalate errors to hardware and software manufacturers as necessary.

 * Manage user errors and requests through the IT/Facilities help desk ticketing system.

 * Document daily tasks and create user documentation as needed.

 * Track company assets through inventory database timely and accurately.

 * Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.

 * Maintain a high level of customer satisfaction.

 * Maintain confidentiality.


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