> Markdown version of [/jobs/ext/3068249-associate-software-support-engineer](https://www.wearedevelopers.com/jobs/ext/3068249-associate-software-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Associate Software Support Engineer

- **Company:** Toshiba Global Commerce Solutions
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Static Program Analysis, Software Quality, Software Debugging, Data Streaming, Information Technology
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/0df959b5-7b3f-4ccb-892b-30cdfa9713c6

## About the Role

Note: Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work in the United States without a need for current or future visa sponsorship., * Bachelor's degree in Computer Science or closely related field

 * Demonstrated proficiency using AI-driven tools to resolve software defects
 * Strong understanding of core software concepts (APIs, data flow, debugging fundamentals)
 * High attention to detail and a strong sense of software quality
 * Ability to follow structured processes and validate outcomes rigorously

Nice to Have

 * Exposure to testing frameworks or CI/CD pipelines
 * Experience with defect tracking systems
 * Academic or personal projects using AI-driven development workflows

Why This Role

 * Clear, outcome-based expectations focused on quality
 * Hands-on experience with AI-driven software resolution from day one

Strong foundation for growth into engineering, quality, or AI-centric development roles

## Description

Toshiba Global Commerce Solutions is seeking an Associate Software Support Engineer whose primary responsibility is resolving software defects using AI-driven development and analysis tooling. This role is designed for new Computer Science graduates who bring a strong quality mindset and can demonstrate effective use of AI to diagnose, fix, and validate defects in production software.

This is not a traditional manual coding role. Code analysis, generation, and remediation are performed through AI-driven workflows, with the engineer responsible for correctness, validation, and quality outcomes.

What You'll Do

 * Own software defects from intake through resolution using AI-driven tooling
 * Use AI to analyze root cause, generate fixes, and validate solutions
 * Verify fixes through testing and quality checks before closure
 * Ensure defect resolutions meet quality, stability, and regression standards
 * Clearly document defect causes, resolutions, and validation results

How You'll Be Measured

 * Successful defect resolution rate
 * Fix quality (low defect re-open and regression rates)
 * Adherence to quality and validation standards