> Markdown version of [/jobs/ext/3068399-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3068399-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # It Support Engineer - **Company:** CareerCircle - **Location:** Washington, DC, United States (Remote available) - **Experience:** Expert - **Salary:** $110,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Configuration Management, Information Systems, Desktop Computing, Firmware, Issue Tracking Systems, Microsoft Office, Windows Servers, Network Architecture, Network Administration, Windows Remote Assistance, Service Pack, Microsoft SharePoint, Verification and Validation (Software), Management of Software Versions, Information Technology, Laptops - **Published:** September 25, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/dc/washington/dbd8b803-e5ea-4cd2-b316-8e710b5650c7 ## About the Role Operations Management Punctuality Communication Collaboration Microsoft 365 Prioritization Issue Tracking Detail Oriented Windows Servers Microsoft Azure, * 8+ years of technical user support experience. * Experience in small to medium-scale environments (under 100 people) preferred. * Boutique financial services, law firm, or family office experience preferred. * Strong interpersonal skills. * Bachelor's degree required, preferably in information technology or related field. * Commitment to delivering timely and professional service to executives. * Strong foundational knowledge in diverse technical platforms. * Demonstrated ability to prioritize work and to complete projects on time. * Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality. * Excellent communication skills, both verbal and written. * Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels. * Demonstrated strong organizational skills and exercises attention to detail. * Demonstrated ability to collaborate well with others or work independently as the situation warrants. * Commitment to professional ethics and integrity. * Punctuality and regular attendance in office. * In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office four days per week. Top Skills Details Windows 11, Zoom, MS Office, Active Directory, Windows Server, Exchange, Networking Additional Skills & Qualifications Candidates must have strong communication skills, client interfacing skills, be collaborative, and reliable. A Bachelor's Degree is requred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Customer Service Active Directory Firmware Updates Project Delivery Technical Support Help Desk Support Video Conferencing Business Valuation Financial Services Docking (Computers) Time Off Management Microsoft SharePoint Organizational Skills Investment Management Information Technology Full Stack Development Business Transformation Windows Remote Assistance Interpersonal Communications Ethical Standards And Conduct Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving), Our client is looking for a mature, independent and polished IT support engineer to help their investment management operation. The Information Technology department supports their Foundation, Center on Healthcare LLC, Solutions Fund, Management Services LLC, and related entities., This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, applications, Active Directory, Azure, SharePoint, Exchange, MS Office 365, Audio Visual equipment, local servers, peripheral installation, configuration issues. The IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. User Support * Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets. * Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution. * Train users on use of supported hardware, software and services within department and organizational guidelines and standards. * Provide after-hours/on-call support as needed. * Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support. * Working in collaboration with other operations groups to ensure that users are onboarded and offboarded efficiently. * Check user workstations to ensure cabling and connections remain in place for docking stations. * Guide remote employees on improving home office connectivity and managing bandwidth issues for critical tasks like video conferencing. * Work with visiting staff to ensure they are able to successfully log in and use office technology. * Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment for meetings and events. * Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations. * Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions. * Coordinate with Facilities and Office Services staff to ensure office technology is working and maintained (e.g. cable, copier trouble shooting and maintenance, issuing, and IDF room maintenance) and other office technologies as needed. * Provision and track building security ID card issuance. * Manage electric shut downs powering down network and restarting work stations once work is complete. * Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery. * Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base. * Conduct user training, gather feedback, and update training guides as needed., Topology Operations Leadership Management Encryption Market Data Coordinating Communication Ancient History Secret Clearance Change Management Information Systems Project Stakeholders Emerging Technologies Performance Management Network Infrastructure Network Administration Configuration Management Verbal Communication Skills Verification And Validation Network Performance Management Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0 Senior It Support Engineer TEKsystems Washington, DC*Remote Equities Operations Management Punctuality Communication Collaboration Microsoft 365 Prioritization Issue Tracking Detail Oriented Windows Servers Microsoft Azure Confidentiality Customer Service Active Directory Firmware Updates Project Delivery Technical Support Help Desk Support Video Conferencing Business Valuation Financial Services Docking (Computers) Time Off Management Microsoft SharePoint Organizational Skills Investment Management Information Technology Full Stack Development Business Transformation Windows Remote Assistance Interpersonal Communications Ethical Standards And Conduct Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) +0 It Support Technician TEKsystems Elkridge, MD*Remote Operations Microsoft 365 Issue Tracking Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Business Valuation Employee Onboarding Docking (Computers) Full Stack Development Business Transformation End-User Training And Support Troubleshooting (Problem Solving) +0 ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)