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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Certified Marketing Cloud Administrator - **Company:** Synergy Business Innovation & Solutions - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $102,298.0 - $146,140.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, JavaScript (Programming Language), Application Programming Interfaces (APIs), Cloud Computing, Data Cleansing, Data Mining, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Multi-Factor Authentication, Electronic Data Interchange (EDI), Electronic Mailing, Middleware, Role-Based Access Control, Salesforce.Com, Security Assertion Markup Language (SAML), Single Sign-On, SQL Databases, Systems Integration, Web Content Accessibility Guidelines, Web Services, File Transfer Protocol (FTP), Sender Policy Framework (SPF), Software Version Control, Marketing Cloud, Mulesoft - **Published:** September 25, 2026 - **Apply:** https://startup.jobs/salesforce-marketing-cloud-administrator-remote-positions-available-10179219 ## About the Role * U.S. Citizenship, and the ability to obtain and maintain a USDA Public Trust (MBI) * Bachelor's degree in a related field, or equivalent professional experience * 3-5 years of hands-on Salesforce Marketing Cloud Engagement administration * Demonstrated working knowledge of Email Studio, Journey Builder, Automation Studio, Content Builder and Contact Builder * Working SQL - able to write, read and tune query activities against data extensions and Data Views * Practical AMPscript experience; comfortable reading and modifying Server-Side JavaScript * Experience administering users, roles and permissions in a multi-business-unit tenant * Experience with data extension design, imports, file drops and SFTP-based data exchange * Familiarity with email deliverability fundamentals - SPF, DKIM, DMARC, bounce and complaint handling, sender reputation * Clear written communication; able to document what was changed, why, and what to do if it breaks, * Experience in a federal or other public sector environment, including ATO, FedRAMP or Section 508 obligations * Marketing Cloud Connect experience joining a Salesforce core org to a Marketing Cloud tenant * Experience in an Enterprise 2.0 multi-business-unit tenant serving several distinct organizations * Experience building monitoring or alerting on a platform that provides little of it natively * Exposure to Mobile Studio, Advertising Studio, Personalization, Intelligence (Datorama) or Data Cloud * Experience with a Marketing Cloud metadata or deployment toolchain and source control * Familiarity with ITIL-style incident, problem and change management * MuleSoft or other middleware exposure where it feeds a marketing platform Certification Status * Salesforce Certified Marketing Cloud Administrator: Required * Salesforce Certified Marketing Cloud Email Specialist: Required * Salesforce Certified Marketing Cloud Developer: Preferred * Salesforce Certified Marketing Cloud Consultant: Preferred * Salesforce Certified Administrator: Preferred * Salesforce Certified Data Cloud Consultant: Nice to have * Marketing Cloud Personalization Accredited Professional: Nice to have * Marketing Cloud Intelligence Accredited Professional: Nice to have ## Description * The USDA Digital Services Center provides shared Salesforce services to agencies across the Department. Salesforce Marketing Cloud is being added to that service catalog, and we are hiring the administrator who will run it day to day. * This is a platform operations role, not a campaign marketing role. You will not be writing campaign copy or deciding who gets which message - agency communications teams own that. You will own the platform underneath them: the business units, the data, the automations, the integrations, the deliverability, and the monitoring that catches a problem before an agency's audience does. * Marketing Cloud is unforgiving in ways the core Salesforce platform is not. A send cannot be recalled. There is no point-in-time restore. Automations fail quietly. The administrator who does this job well is methodical, checks before acting, and builds the guardrails that make the platform safe for the people using it. Key Responsibilities Platform and business unit administration * Provision, configure and decommission business units; maintain naming standards, account settings, send classifications, sender profiles and delivery profiles * Monitor entitlement consumption - contacts, super messages, storage and SMS credits - against contract, and flag projected overage early * Track the tenant's Marketing Cloud instance on Salesforce Trust, assess release notes and maintenance windows, and communicate planned vendor maintenance ahead of scheduled sends * Maintain the non-production business unit and the promotion path used to validate changes User, access and security administration * Provision, modify and remove users; assign roles and permissions at account and business unit level * Enforce single sign-on (SAML) and multifactor authentication; restrict local accounts to break-glass and API use with documented justification * Maintain session policy, IP allowlisting, installed packages and API integration users * Run quarterly access recertification and produce the evidence federal audits require Data, contacts and automation * Create and govern data extensions, retention policies and archival; monitor storage utilization and data hygiene * Author, tune and troubleshoot SQL query activities, including remediation of queries that exceed the platform runtime limit * Monitor imports and file-drop automations, reconcile row counts, and triage partial or failed loads * Maintain the contact model in Contact Builder - attribute sets, data relationships and subscriber key integrity * Process and verify contact deletion requests, and keep preference and consent state in step with the agency system of record Campaign operations support * Troubleshoot sends; handle suppression, resends and exclusion logic * Monitor Journey Builder and Automation Studio - entry source health, stuck contacts, schedule contention, errors and skipped activities - and remediate with root-cause analysis * Maintain shared templates, content blocks and the asset library in Content Builder * Verify CAN-SPAM footer, physical mailing address and unsubscribe integrity on every send configuration * Support Cloud Pages, landing pages and preference centres, * Monitor bounce, complaint and unsubscribe rates against agreed thresholds and act when they move * Watch for blocklisting and drive delisting when it occurs * Maintain SPF, DKIM and DMARC alignment for USDA sending domains in coordination with USDA network and email security teams * Support dedicated IP warming plans, throttling and send throughput planning Integrations, credentials and certificates * Monitor Marketing Cloud Connect health, connected-user mapping and synchronized data extensions * Monitor REST and SOAP API integrations; rotate tokens, client secrets and SFTP keys on schedule * Maintain Enhanced FTP accounts, encryption and file retention * Track renewal of sending-domain, branded-link and Cloud Page certificates, and give advance notice before each expiry Backup, monitoring and incident response * Build and operate scheduled data extract automations writing to encrypted SFTP, and archive engagement history before it ages out of the platform * Build and operate monitoring for automation and journey failures, send anomalies and platform limits - Marketing Cloud provides little native alerting, so this is constructed, not switched on * Triage incidents by severity, contain first and diagnose second when a send is active, and produce post-incident reports for Priority High events * Perform periodic restore testing against the documented recovery procedure Development, reporting and service delivery * Break/fix and minor enhancement work in AMPscript, Server-Side JavaScript, Guide Template Language and SQL, up to 40 hours per request * Maintain email templates to Section 508 / WCAG 2.1 AA standards * Build and maintain tracking reports, Data View extracts and engagement dashboards * Work requests through the DSC Portal against defined service levels, and contribute to the monthly service report * Lodge and manage Salesforce support cases and escalate through the DSC path * Keep runbooks, the integration inventory and the configuration baseline current ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Developer’s Perspective: Overview of the Tezos Blockchain Ecosystem](https://www.wearedevelopers.com/videos/237-developer-s-perspective-overview-of-the-tezos-blockchain-ecosystem) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Developer Marketing](https://www.wearedevelopers.com/videos/1049-developer-marketing) - [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol) - [I’m a Developer Working in Marketing… Here’s Why - Tim Cadenbach](https://www.wearedevelopers.com/videos/1372-i-m-a-developer-working-in-marketing-here-s-why-tim-cadenbach) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Events like RSAC Get You CISOs. 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