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# Service Desk Support Technician

- **Company:** K-Tek Resourcing LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Software Troubleshooting, User Accounts
- **Published:** September 25, 2026
- **Apply:** https://www.thejobnetwork.com/job/831e3af5-06ac-4278-86df-e883ec228a0a/service-desk-support

## About the Role

· Previous experience in IT, customer service, or other related fields

· Ability to build rapport with clients

· Strong troubleshooting and critical thinking skills

· Positive and professional demeanor

## Description

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Responsibilities:

· Provide initial contact and incident resolution to customers with hardware, software, and application problems.

· Attempt to resolve as many incidents during the first call as possible.

· Document incident resolution and status in incident PSA tool.

· Provide day-to-day support for localized PC issues.

· Create and manage user accounts and provide remote troubleshooting support to customers.

· Provide input and update to standard operating procedures.

· Participate in the organization's change management process.

· communicating and escalating issues using sound judgment and self-initiative.


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