> Markdown version of [/jobs/ext/3069850-player-support-agent-german-remote](https://www.wearedevelopers.com/jobs/ext/3069850-player-support-agent-german-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Player Support Agent (German) - Remote

- **Company:** Transperfect Translations International Inc.
- **Location:** New York, NY, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Video Game Development, Gsuite, Discord
- **Published:** September 25, 2026
- **Apply:** https://www.careerjet.com/jobad/us5b8d96fdb60227f3983864c2500b354c

## About the Role

* A native or professional level of German with excellent oral and written skills.
 * Excellent interpersonal and organizational skills.
 * Advanced knowledge of Google Workspace.
 * Strong ability to multitask, prioritize, and work independently with minimal supervision.
 * Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
 * Driven by a passion for video games.

## Description

* Processing 'Calls for Help' received from the community you are supporting.
 * Becoming familiarized with the games you support, so you can best resolve these 'Calls for Help'.
 * Remaining up to date with changes in workflows, policies and gameplay.
 * Becoming highly skilled in the use of various ticketing and social media platforms.
 * Getting creative in finding solutions encountered on a to day-to-day basis.
 * Assisting with reporting by tracking data on a form or spreadsheet.
 * Supporting your managers with ad-hoc tasks.
 * Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
 * Enforcing community rules and treating everyone fairly in the context of the game.
 * Reporting on any issues or trends found in the game.