> Markdown version of [/jobs/ext/3070003-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3070003-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Guidehouse Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $31,000.0 - $51,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Cloud Computing, Desktop Computing, Linux Servers, Software Deployment, SQL Databases, Web Applications, Windows Desktop, Network Server, Servicenow - **Published:** September 25, 2026 - **Apply:** https://guidehouse.wd1.myworkdayjobs.com/External/job/US---Remote-Any-location/Help-Desk-Technician_44436 ## About the Role Requires basic job knowledge of support services and procedures obtained through prior work experience - Typically requires a high school diploma and 1-3 years of prior relevant experience; some roles may require vocational or technical education (Relevant experience may be substituted for formal education), · Will require a High School Diploma and Three (3+) years of prior relevant experience. · Provide troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment to include group policy and group policy preferences design and troubleshooting. · TWO (2+) years of experience in hands on IT customer service with supporting and troubleshooting Windows systems. · Experience with helpdesk support · Efficiently install and maintain software on the desktops. Resolve help desk problems in a timely and efficient manner. · Perform user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends. · Strong analytical skills and attention to detail. · Excellent written and verbal communication skills to communicate with key stakeholders, process owners, and customers to manage expectations, eliminate gaps, and ensure success. * U.S. Citizen or Green card is required for the position. * Candidate must successfully pass a Federal Background Investigation. What Would Be Nice To Have: · Some Linux server experience. · ITIL v4 preferred. · Experience creating SQL scripts. ## Description Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence., Established individual contributor focused on routine delivery, requiring experience - Follows detailed instructions for new activities or special assignments - Explains practices, procedures, and policies to reach agreement with others Organization Impact & Communication - Follows routines to achieve day-to-day objectives, exercising some autonomy to deviate from standard approach - Explains practices, procedures, and policies to reach agreement with others - Communicates information that requires some explanation or interpretation Innovation & Complexity - Established individual contributor focused on routine delivery, requiring experience - Completes tasks that are typically routine, with occasional deviation from standard practice - Problems faced are routine in nature, uses prescribed guidelines or policies to analyze and resolve problems Leadership & Talent Management - Follows detailed instructions for new activities or special assignments - Works under significant or moderate supervision, · Resolve technical problems related to application deployments and infrastructure, including server troubleshooting. · Manage and work ticket queues in ServiceNow. · Resolve technical problems related to application deployments and infrastructure, including server troubleshooting. · Provide 2nd level support for Active Directory Services, client IT and telecommunications. · Support most USDA Business website applications. · Provide some training to end users on new and updated systems and software. · Work with civilian customers as well as Federal employees to trouble shoot issues with websites. · Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends. · Perform troubleshooting, maintenance, and optimization of software applications. · Provide training to clients in use of web-based systems and applications. · Working Hours for this position will be 9:00 AM CST to 5:00 PM CST · The candidate will need to be available for training conducted during regular business hours (10:00am-6:30pm CST) for the first few weeks in the position. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Build Your Own Subscription-based Course Platform](https://www.wearedevelopers.com/videos/321-build-your-own-subscription-based-course-platform) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)