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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician I - **Company:** Loudoun County Government - **Location:** Washington, DC, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Software Applications, Business Software, CompTIA Network+, CompTIA Security+, Desktop Computing, Microsoft Office, System Center Configuration Manager, Microsoft SharePoint, TCP/IP, Microsoft Deployment Toolkit, Tablet Computers, Peripherals, Laptops, Servicenow - **Published:** September 25, 2026 - **Apply:** https://www.dice.com/job-detail/c62e2f68-5f9a-4a91-a22f-fb56bba3f237 ## About the Role + Ability to organize and prioritize work with assistance. + Ability to understand departmental programs, service policies, and procedures. + Ability to follow complex verbal and written instructions. + Ability to establish and maintain effective working relationships with peers, management, and clients. + Ability to communicate effectively, both verbally and in writing., High School diploma or equivalent (associate degree preferred); two (2) years of related technical work experience; or equivalent combination of education and experience. Preferred Requirements: + Prefer experience in: SharePoint; Teams; OneDrive and ServiceNow software. + Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA A+, CompTIA Security +, Microsoft Certified Office Specialist, Microsoft Certified Desktop Administrator, or ITIL., + Must pass a criminal background check; additional checks (e.g., fingerprinting, credit, DMV) may be required based on the assignment. + Special requirements: A current driver's license and driving record check is required ## Description + Provides support for installation, configuration, and troubleshooting of operating systems, software, peripherals, printers, copiers, and audio, video, and telecommunications equipment; assembles and disassembles PCs and components; and installs operating systems and software. + Provides the highest level of customer service. Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on the status of service requests. + Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs, iPads, tablets, audiovisual equipment, peripheral repairs and installation, printer sharing device installation, configuration, and standard County applications software; and shares knowledge with colleagues. + Support Tier 1 and Tier 2 on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, laptops, printers, iPads, iPhones, and associated peripherals. Software Support: + Provide technical support and troubleshooting for desktop operating systems and software applications (e.g., Active Directory, SCCM, Microsoft 365, Adobe Creative Cloud, TCP/IP, MDT, and business applications). + Install, configure, and update software applications and patches to maintain compatibility, security, and performance. + Assist users with software installation, activation, licensing, and compatibility issues. + Provides customer service. (Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on status of service requests.) + May perform other essential job functions specific to the position and department assignment. Remote Support: + Offer remote troubleshooting assistance for desktop-related issues to users in distributed or remote locations. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)