> Markdown version of [/jobs/ext/3070292-it-help-desk](https://www.wearedevelopers.com/jobs/ext/3070292-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk

- **Company:** HonorVet Technologies
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Business Software, Information Systems, Desktop Computing, Desktop Environments, Software Deployment, Software Engineering, System Testing, Computer Equipment, Information Technology, Printer Maintenance
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/bf21be84-1132-46c7-be84-f6b9637b9ada

## About the Role

* The ideal candidate will possess strong troubleshooting abilities, excellent customer service skills, and experience working in an information systems environment. This position offers an opportunity to gain hands-on experience supporting enterprise technology systems while contributing to the efficient delivery of IT services., * High School Diploma or equivalent.

Experience

 * Minimum of two (2) years of experience in an information systems or technology support environment.
 * Experience supporting desktop software installations, troubleshooting hardware/software issues, and/or operating high-speed commercial printers., * Strong customer service and interpersonal skills.
 * Knowledge of desktop hardware, software, and peripheral device support.
 * Experience troubleshooting hardware and software issues.
 * Effective problem-solving and decision-making abilities.
 * Strong verbal and written communication skills.
 * Organizational skills with attention to detail.
 * Ability to work independently and as part of a team.
 * Basic understanding of IT support processes and ticket management., * Experience working within a centralized IT support environment.
 * Familiarity with printer maintenance and production printing operations.
 * Experience supporting Windows-based desktop environments and common business applications.
 * Exposure to IT service management processes and technical documentation standards.

## Description

* We are seeking a dependable and customer-focused IT Technical Aid to provide technical support and operational assistance within a centralized Information Technology environment. This role supports end users and IT professionals by resolving routine technical issues, assisting with hardware and software installations, maintaining IT equipment, and supporting day-to-day technology operations., Technical Support
 * Provide first-level technical support to end users for hardware, software, and system-related issues.
 * Identify, document, track, research, and resolve technical support requests and problem tickets.
 * Follow established procedures to escalate high-priority or complex issues to appropriate IT personnel.
 * Assist users with troubleshooting desktop applications, operating systems, and peripheral devices.

Hardware & Equipment Support

 * Assist with the installation, configuration, maintenance, and troubleshooting of desktop computers, monitors, printers, cabling, and other technology equipment.
 * Support the setup and relocation of IT equipment as needed.
 * Perform routine maintenance and basic repairs on office technology devices.

Printer Operations Support

 * Operate and support medium-sized office printers and high-speed commercial printing equipment.
 * Assist in diagnosing and resolving printer-related issues.
 * Monitor printer performance and ensure timely completion of printing tasks.

Testing & Documentation

 * Support IT teams by performing routine system testing and production support activities.
 * Validate user guides, training materials, procedures, and technical documentation.
 * Assist in documenting system issues, resolutions, and support processes.
 * Maintain accurate records of support activities and troubleshooting efforts.

Customer Service & Communication

 * Deliver professional and responsive customer service to internal users and stakeholders.
 * Communicate technical information clearly and effectively to non-technical users.
 * Collaborate with IT staff to ensure timely issue resolution and customer satisfaction.

General IT Support

 * Assist with inventory management of IT equipment and supplies.
 * Support departmental technology initiatives and operational activities.
 * Handle office supplies and technology equipment weighing up to 20 pounds as required.