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# Software Help Desk Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Washington, DC, United States
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), Microsoft Excel, R (Programming Language), Issue Tracking Systems, Python (Programming Language), Pyspark
- **Published:** September 25, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9191525/software-help-desk-specialist

## About the Role

* ACTIVE TS/SCI Clearance
 * Experience working with query based, code based or analytical software like Python, Excel, Java, R or Pyspark
 * Escalation support experience
 * Skills in collaborating across teams to resolve problems and find solutions ideally in a DOD environment
 * Excellent writing and communication skills to engage with customers on complex and sensitive topics, you will be handling customer support tickets
 * Be able to work independently and autonomously - problem solving skills are critical

Nice to have: Proficiency with Python, Java and Pyspark.

## Description

* Develop a deep understanding of internal applications, so they can leverage problem-solving skills to ensure user inquiries are resolved in an efficient and delightful way
 * Gather necessary information and respond to customer inquiries through a comment-based ticketing system
 * Recreate and diagnose issues reported by the client
 * Triage, track, and correctly escalate support requests across client support teams and internal customer teams when necessary
 * Collaborate with product engineers to identify, root cause, and ultimately resolve bugs surfaced by users
 * Identify and drive forward various support initiatives to improve the effectiveness and efficiency of global internal applications user support at growing scale
 * Make contributions to core documentation where context is currently missing