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# Help Desk Support Specialist

- **Company:** ALPHYN BIOLOGICS, LLC
- **Location:** Annapolis, MD, United States
- **Salary:** $50,024.0 - $60,258.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows Servers, TCP/IP, Wireless Networks, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Hardware Infrastructure, User Administration, User Accounts
- **Published:** September 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f82cba1c30f6b6c1

## About the Role

* Proven experience in technical support or help desk roles supporting Windows, Linux operating systems, and IT infrastructure components.
 * Strong knowledge of computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN configurations, and firewall settings.
 * Hands-on experience with Active Directory management, user account provisioning, and security policies.
 * Familiarity with troubleshooting hardware components such as desktops, laptops, mobile devices, printers, and network equipment.
 * Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
 * Ability to prioritize tasks effectively in a fast-paced environment while maintaining a positive attitude.
 * Certification in CompTIA A+, Network+, or Microsoft certifications is a plus but not required.

## Description

Join our dynamic IT support team as a Help Desk Support Specialist, where you'll be the first point of contact for users seeking technical assistance. Your energetic approach and problem-solving skills will ensure seamless technology experiences across our organization. You will provide expert support for hardware, software, network issues, and operating systems, empowering users to work efficiently and confidently. This role offers an exciting opportunity to develop your technical expertise while delivering exceptional customer service in a fast-paced environment., * Respond promptly to user inquiries via help desk systems, providing clear and effective technical support for desktop computers, mobile devices, printers, and peripherals.

 * Troubleshoot hardware issues related to computer hardware, networking equipment, and IT infrastructure components such as firewalls, VPNs, and switches.
 * Diagnose and resolve software problems within operating systems like Windows and Linux, including Microsoft Windows Server environments.
 * Manage user accounts and permissions through Active Directory management and GPO (Group Policy Object) configurations.
 * Assist with network troubleshooting involving TCP/IP, DNS, LAN connectivity, and wireless networks to ensure reliable communication across systems.
 * Support the setup, configuration, and maintenance of computer management tools and help desk ticket management systems to track issues efficiently.
 * Collaborate with team members to analyze recurring problems and implement proactive solutions that improve overall system stability., Join us as a Help Desk Support Specialist to make a real impact by ensuring our technology runs smoothly! Bring your enthusiasm for IT support and your commitment to delivering outstanding customer service-your expertise will help keep our organization connected and productive every day!