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# IT Technical Specialist II

- **Company:** Safran Usa, Inc.
- **Location:** Gainesville, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, CompTIA Network+, Desktop Computing, Virtual Private Networks (VPN), Microsoft Software, Windows PowerShell, Computer Equipment, Information Technology
- **Published:** September 25, 2026
- **Apply:** https://dejobs.org/x/x/BD1188AA833F4F029896773C4010C08B/job/

## About the Role

At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

 * A Bachelor's Degree in Information Technology or similar technical field required OR

 * An Associate's Degree in Information Technology or similar technical field plus 3 years of related IT experience is required

OR

 * A minimum of 6 years IT experience in lieu of degree is required.

 * Plus Qualification

 * CompTIA A+ Certification

 * CompTIA Network+ Certification

 * In addition to the education requirement, a minimum of 3 years of experience providing technical and customer support is required.

 * Proficiency with Microsoft Word and Excel

 * Experience in creating deployment images and creating deployment scripts (VB scripts; PowerShell)

 * Remote support experience desired

 * VPN troubleshooting desired

 * High level of knowledge with Windows 10 OS and MS product line, PC hardware, Desktop and mobile phones

 * Knowledgeable in supporting a wide range of Dell, Samsung, Microsoft products

 * Understand and apply best practices for building, deploying and securing in a 2,000 - 3,000 node environment

 * Skills requirements

 * Travel requirements, * Innovative & Curious

 * Collaborative & Inclusive

 * Committed to Safety

 * Trustworthy

 * Results Focused

 * Driven to Excellence

 * Powered by Teamwork

## Description

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a IT Technical Specialist II, you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

 * Troubleshoots complex computer, peripheral, or related software and hardware issue.

 * Act as a subject matter expert in regards to personal computing, and IT process and guidelines.

 * Monitor Onboard/Off boarding and deployment delivery on time.

 * Manages the ticket queue ensure all tickets are assigned.

 * Works closely with Global Service Desk in solving issues.

 * Develops scripts and programs to improve IT services.

 * In charge of placing RTP for IT supplies and receiving

 * Oversees IT Inventory Tool ensure its data accuracy

 * Provide data information to project procurement forecast

 * Document detailed and accurate technical notes, regarding each user issue and steps taken to resolve it.

 * Act as a mentor for lessor skilled and junior technicians and technical interns.