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# Production Support Analyst WCM

- **Company:** V2soft Inc.
- **Location:** Bloomfield Hills, MI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Server Applications, Microsoft SQL Server, Oracle Databases, Simple Object Access Protocol (SOAP), SoapUI, Web Services, Postman, Fast Healthcare Interoperability Resources, QNXT, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://www1.jobdiva.com/candidates/myjobs/openjob_outside.jsp?a=1sjdnw262y4cna0lgqmwx71sxm73b006025b0ndmwov5n2f0szy5bs9x0zdfd4ns&from=COMP&id=33143636&SearchString=&StatesString=

## About the Role

* SQL - Oracle and SQL Server, at a level that supports independent investigation.
 * Java and web services - reading application code, interpreting application server logs, and testing SOAP and REST endpoints with SOAP UI or Postman.
 * EDI X12 278 - prior authorization request and response, including the ability to read raw segment content. 834, 837 and 835 exposure is useful.
 * ITSM tooling - Ivanti Neurons, Cherwell, ServiceNow or equivalent, working to severity-based targets.
 * 8:00am-6pm ET, with participation in an on-call rote
 * 5-8 years in application support, including 3+ in healthcare payer systems
 * V2Soft office, Michigan - on-site

Strongly preferred

 * Cognizant CareAdvance - hands-on support or configuration experience with the care and utilization management platform, and with CareAdvance Provider for provider-facing prior authorization. This is the single strongest differentiator for these roles.

Also relevant

 * Other commercial care or utilization management platforms - Cognizant TriZetto Facets or QNXT, HealthEdge GuidingCare, ZeOmega Jiva, Altruista, or an equivalent in-house UM/CM system.
 * Clearinghouse integration; FHIR; CMS interoperability awareness.

## Description

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.