> Markdown version of [/jobs/ext/3071522-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3071522-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** TEKSYSTEMS INC. - **Location:** Clinton, IN, United States - **Experience:** Expert - **Salary:** $56,160.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Collaborative Software, Productivity Software, Software Troubleshooting, Computer Equipment, Os Ticket, Information Technology, Laptops - **Published:** September 25, 2026 - **Apply:** https://dejobs.org/x/x/C0EC19C5AB4C44A1B723C8695FF6B09B/job/ ## About the Role We are seeking an experienced IT Support Technician to provide onsite technical support in a fast-paced environment. This role will focus on resolving end-user technology issues, supporting a large user base, managing support tickets, and delivering exceptional customer service. The ideal candidate is a self-motivated troubleshooter who enjoys learning, takes initiative, and thrives in a hands-on support role., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Relevant technical certifications are a plus. * Minimum of 5 years of experience in an IT support, desktop support, or technical support role. * Experience supporting a large user base in a complex technology environment. * Strong troubleshooting and problem-solving skills across hardware, software, and end-user technologies. * Proven ability to work independently with minimal supervision. * Excellent customer service, communication, and interpersonal skills. * Demonstrated desire to learn, grow, and take ownership of technical challenges. Preferred Experience * Supporting environments with 250+ users and diverse technology platforms. * Working in manufacturing, industrial, or operations-focused environments. * Managing incident and service request tickets in a high-volume support setting. * Deploying and supporting desktop hardware, laptops, and printers. * Supporting modern desktop operating systems and productivity applications. * Assisting with technology projects, upgrades, and system implementations. Technical Skills * Desktop Support * Hardware Troubleshooting * Software Troubleshooting * End-User Support * Operating System Support * Printer Installation & Support * Device Deployment * Ticket Management * Incident Resolution * Customer Service * Technical Documentation * Remote & Onsite Support * User Training & Assistance * Problem Solving, * Self-starter with strong initiative and accountability. * Highly motivated and eager to expand technical knowledge. * Exceptional troubleshooting and analytical skills. * Strong interpersonal and customer-facing abilities. * Comfortable supporting a high-volume environment while maintaining service quality. * Team-oriented professional who can collaborate effectively while working independently. Experience Level: Expert Environment: High-volume end-user support environment Focus: Advanced troubleshooting, ticket resolution, hardware/software support, and customer service excellence. ## Description * Provide advanced desktop and end-user support for hardware, software, and peripheral devices. * Diagnose and resolve technical issues related to operating systems, applications, workstations, and connectivity. * Manage and resolve service desk tickets while meeting established response and resolution targets. * Install, configure, maintain, and troubleshoot desktop systems, laptops, printers, and related equipment. * Support users with productivity applications, collaboration tools, and day-to-day technology needs. * Assist with device deployments, upgrades, and technology refresh initiatives. * Escalate complex issues when necessary and collaborate with other technical teams to ensure timely resolution. * Maintain accurate documentation of issues, resolutions, and support activities. * Deliver outstanding customer service and technical assistance to end users. * Contribute to continuous improvement efforts and assist with project-related technical support activities. ## Related Videos - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)