> Markdown version of [/jobs/ext/3071891-help-desk-tier-i](https://www.wearedevelopers.com/jobs/ext/3071891-help-desk-tier-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Tier I - **Company:** Gleason/Calise/Associates, Inc - **Location:** Stafford, VA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** CompTIA Security+, Cyber Security, Databases, SC Clearance, Computer Equipment - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_d464f52f26 ## About the Role GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements., * HS Diploma * MINIMUM two (2) years of IT support experience * Active Directory experience (Preferred) * Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security) * Active Secret clearance is required to start; TOP SECRET (Preferred) + MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI) * Requires prior IT helpdesk (i.e., Tier 1 or 2) experience, * Help desk: Minimum 1 year (Required) License/Certification(s): * CompTIA Security+ (Required) Security clearance: * Must be US citizen and suitability to obtain a government-sponsored clearance * Active Secret clearance (Preferred) ## Description * Initiate and resolves service request/problem incidents * Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems * Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records * Route calls to product line specialists, application, or system support specialists * Maintains and updates records and tracking databases * Alerts management to recurring problems and patterns of problems * Works with system administrators and developers to ensure services/incidents are completed * Provides an outstanding customer service experience in a variety of circumstances across all organizational levels ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best companies to work for United States: Top 20 Companies in 2023](https://www.wearedevelopers.com/magazine/245-best-companies-to-work-for-united-states-top-20-companies-in-2023) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)