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# CTI Program Tech Support Provider - Cohort 1

- **Company:** Everett Public Schools
- **Location:** Everett, MA, United States
- **Salary:** $83,200.0 - $153,920.0
- **Contract:** Permanent contract
- **Skills:** Computer Telephony Integration, Data Security, Desktop Computing, Digital Technology, Web Browsers, Web Platforms, Information Technology
- **Published:** September 25, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5939127?domainName=

## About the Role

* High school diploma or equivalent required.
 * Demonstrated comfort using computers, Chromebooks, web browsers, email, online learning platforms, and digital testing systems.
 * Ability to troubleshoot common technology problems and provide clear, patient assistance to adult learners.
 * Strong communication, organization, problem-solving, and interpersonal skills.
 * Ability to work independently and determine when an issue should be referred to district technology staff.
 * Ability to communicate effectively with participants who have varying levels of technology experience.
 * Prior experience supporting technology in an educational, training, testing, or workplace setting preferred.
 * Availability to provide on-site support during assigned program hours, particularly during technology-dependent instruction and certification preparation or testing.

## Description

Everett Public Schools is seeking a Technology Support provider for its CTI Culinary Arts adult-training program. This individual will provide on-site assistance with the basic technology needs associated with instruction, online platforms, and industry-recognized certification preparation and testing. The successful candidate is not required to hold an information technology position but must be comfortable using digital systems and troubleshooting common technology problems., * Provide on-site technology support during scheduled program activities, certification preparation, and testing.

 * Assist participants and instructors with accessing computers, Chromebooks, online platforms, digital instructional materials, and certification systems.
 * Help participants create accounts, log in to required platforms, reset passwords, and navigate online testing systems.
 * Troubleshoot basic hardware, software, internet-connectivity, browser, audio, display, printing, and login issues.
 * Assist with preparing, distributing, collecting, and securing program technology and related equipment.
 * Confirm that devices, internet connections, and required platforms are functioning before scheduled certification activities.
 * Help participants build the basic digital skills needed to complete program assignments and certification requirements.
 * Escalate complex technical issues to the appropriate district technology staff when necessary.
 * Communicate technology concerns, recurring issues, and equipment needs to the Program Manager.
 * Maintain appropriate confidentiality and follow district expectations for technology use and data security.
 * Participate in required program meetings and planning activities.
 * Complete other program-related responsibilities as assigned by the Program Manager or Director of Career and Technical Education.