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# Identity Application Administrator

- **Company:** Gordon Food Service
- **Location:** Wyoming, MI, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Identity and Access Management, Issue Tracking Systems, Lightweight Directory Access Protocols (LDAP), Metadata, Queue Management Systems, Gsuite, SailPoint, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/410713516

## About the Role

Technical Aptitude: Experience with or strong desire to learn Identity and Access Management (IAM) concepts.
Problem Solving: Ability to analyze system logs, identify error patterns (e.g., HTTP 500 errors, password failures), and follow technical documentation to resolve complex issues.
Communication: Excellent written and verbal skills to coordinate with HR, end-users, and other IT teams.
Attention to Detail: Critical for managing user access rights and ensuring compliance during rehire and termination processes.
Preferred Technology Exposure
ITSM Tools: Experience with ticketing systems like ServiceNow.
Identity Governance: Exposure to Saviynt EIC, SailPoint, or similar IGA platforms.
Directory Services: Basic understanding of Active Directory, Google Workspace (Admin), or LDAP.

## Description

The Identity Application Administrator will be responsible for the daily operational health of our Identity Governance Administration (IGA) systems. This role moves beyond general administration; you will be the first line of defense in monitoring identity lifecycles, troubleshooting provisioning errors, and ensuring secure access for Gordon Food Service employees and contractors.

What you will do:

Operational Support & Incident Management
Ticket Management: Monitor and resolve incidents and service requests assigned to the IAM group. This includes handling time-sensitive requests from HR.
Inbox Monitoring: actively manage the IAM group inbox to identify and respond to unread messages, error notifications, and user inquiries.
On-Call/After-Hours Support: Participate in an on-call rotation to handle urgent alerts and manage system dependencies during scheduled maintenance windows.
Identity System Administration
Queue Management: Periodically review Pending Task queues for unusual depth or failures. Investigate anomalous error conditions in provisioning comments and metadata.
Error Resolution: Troubleshoot and resolve known integration issues, such as:
Password history conflicts
Internal Server errors requiring coordination with teams.
Job Control & Monitoring: Monitor job logs for failures or "hung" processes. Perform manual re-runs of import jobs while coordinating timing to avoid overlap with incremental provisioning.
Maintenance: Pause and resume reconciliation jobs during downstream system outages to prevent data corruption.
User Lifecycle Management
Rehire Auditing: Validate the "Rehired User" process to ensure correct behavior, including confirming Role assignments, birthright role provisioning, and the re-linking of orphaned Google accounts.
Role Governance: Perform weekly de-provisioning of Enterprise Roles mapped to users who have been inactive/terminated for greater than 30 days.
Google Workspace Administration
Access Requests: Review and approve Google New Account and SKU Upgrade requests.
Synchronization: Investigate and resolve Google SKU assignment mismatches and troubleshoot connector issues impacting import mappings.

When you will work:
Monday to Friday, 8 am to 5 pm
Hybrid schedule, 4 days in office in Wyoming, MI, with 1 day remote