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# IT Helpdesk Specialist

- **Company:** Teamwork Corporate
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, JIRA, Microsoft Azure, Cloud Computing, Data Security, Desktop Computing, Software Troubleshooting, Peripherals, Laptops, User Administration
- **Published:** September 25, 2026
- **Apply:** https://www.juju.com/job/16_dbbfffbd

## About the Role

* 3+ years in a Helpdesk / IT Support role, including hands-on, on-site (desk-side) support.
 * Hands-on user account management in Microsoft 365 and a ticketing tool such as Jira.
 * Strong troubleshooting across Microsoft 365, connectivity, hardware, and software.
 * Experience maintaining laptops, desktops and peripherals.
 * Familiarity with device management (MDM), asset management, and lifecycle processes.
 * Excellent written and verbal communication; confident and professional with users at every level.
 * Able to multitask and prioritize in a fast-paced environment, with attention to detail.
 * Bachelor's degree in IT or a related field.

Nice to Have

 * Endpoint security tools (antivirus, encryption).
 * Cloud (Azure, AWS) and on-premises exposure.
 * Biotech, life sciences, lab or executive (VIP) support experience

## Description

We are looking for a hands-on Helpdesk Specialist to join the on-site IT team at our growing biotech client in Boston's Seaport. You will be the face of IT in the office: helping employees, executives, and lab teams with their devices, accounts, meeting rooms, and day-to-day technology issues. You'll work side by side with our on-site specialist and in close coordination with a remote support team.

What You'll Do

 * User support: Resolve on-site tickets within SLA - hardware, software, access, connectivity, and Microsoft 365 issues.
 * VIP & lab support: Give hands-on, white-glove support to executives and to laboratory environments, with 100% SLA compliance.
 * Meeting rooms: Support Zoom Rooms, audiovisual equipment and conferencing technology.
 * User & device lifecycle: Onboarding/offboarding, device deployment and resets, access provisioning, stock management and secure device reconfiguration.
 * Asset & endpoint management: Maintain laptops, desktops, mobile devices, printers and peripherals across their lifecycle.
 * Security: Ensure secure data handling, endpoint compliance and protection of business-critical information.
 * Collaboration: Coordinate with the remote support team on communication, escalation and resolution.


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