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# Support Engineer I (FC

- **Company:** Replit, Inc.
- **Location:** Foster City, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Programming Tools, Issue Tracking Systems, Software Engineering, Zendesk, GPT
- **Published:** September 25, 2026
- **Apply:** https://startup.jobs/support-engineer-i-fc-weekend-shift-replit-3-7732809

## About the Role

* Prior experience in software development or relevant technical support experience
 * Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
 * Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
 * Excellent communication skills with initiative to ask questions when encountered with the unknown.
 * Experience with support tools and ticketing systems (e.g. Zendesk)

Nice to have:

 * Has used Replit in the last 3 to 6 months.
 * Experience working with IDEs, terminals, or other common developer tools.
 * Experience with AI tools (Claude, ChatGPT, etc.), * Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
 * Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
 * Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
 * Continuous learning: Passion for staying current with industry best practices and new technologies
 * Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

## Description

* Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
 * Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
 * Directly contribute to and maintain the Support team's Knowledge Base.
 * Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.