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# Technical Support Specialist I

- **Company:** RAB Aggregator, LLC
- **Location:** United States
- **Experience:** Starter
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computer Literacy, Data Security, Microsoft Office, Microsoft SharePoint
- **Published:** September 25, 2026
- **Apply:** https://www.thejobnetwork.com/job/8244263a-111b-446e-8d7e-1d43425964db/technical-support-specialist-i

## About the Role

* Excellent interpersonal, communication and time management skills.
 * Excellent customer service skills.
 * Strong active listening skills.
 * Astute learner with competent troubleshooting skills.
 * Excellent organizational skills with ability to prioritize multiple tasks.
 * High functioning computer literacy including Microsoft Office Suite, SharePoint, Excel., * High school diploma required.
 * Previous customer service experience preferred but not required.

## Description

As a Technical Support Specialist I, you'll provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST. You'll troubleshoot issues, assist with MDM support, process activations, and manage warranty replacements, while also being available for after-hours calls if needed. You'll work with TSS II and SrTSS to handle client orders within a 4-hour service level agreement (SLA), implement process improvements, and manage inventory requests while ensuring we meet data security policies., * Handle incoming wireless requests via telephone from 8:00 a.m. to 8:00 p.m. EST.

 * Assist with troubleshooting, MDM support, activations, and warranty replacements.
 * Be available for after-hours call outs as needed.
 * Manage client order activities, ensuring timely completion within a 4-hour service level agreement (SLA) in collaboration with TSS II and SrTSS.
 * Identify, document, and implement at least one measurable process improvement initiative annually.
 * Handle inventory requests.
 * Ensure all optimization plan changes are completed before the next billing cycle for assigned clients.
 * Maintain awareness of and comply with company policies related to Data Security (DS) and Personal Information (PI).
 * Report any suspicious activities concerning DS or PI to management promptly., * Performance will be assessed based on adherence to service level agreements.
 * Evaluation will include the average duration of customer interactions.
 * Metrics will reflect the percentage of error-free orders processed.
 * Assessment will be conducted on the quality of calls handled.


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