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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Operations Specialist - AZ - On Site - **Company:** PrismHR, Inc. - **Location:** Chandler, AZ, United States - **Experience:** Expert - **Salary:** $180,000.0 - $230,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, ASC X12 Standards, Asana, JIRA, Microsoft Outlook, Collaborative Software, Electronic Data Interchange (EDI), Human Resources Information System (HRIS), Microsoft Office, Microsoft PowerPoint, Simple Data Format, Smartsheet, Information Technology, Golang - **Published:** September 25, 2026 - **Apply:** https://www.jofdav.com/jobs/59864980-system-operations-specialist-az-on-site ## About the Role * Experience with HR, payroll, or benefits administration platforms; PrismHR experience a plus. * Demonstrated project management experience; PMP or similar certification a plus. * Excellent verbal and written communication skills, with the ability to manage client relationships professionally under deadline pressure. * Strong analytical and troubleshooting skills with high attention to detail. * Proficiency in Excel and familiarity with project tracking tools (e.g., Smartsheet, Asana, Jira)., * Bachelor's degree preferred in computer science, information technology, or related field or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. * Two (2) to Four (4) years of in EDI, benefits administration, HRIS/HR technology, or a related client-facing role. * Working knowledge of EDI file formats and standards (e.g., ANSI X12 834) strongly preferred. * Experience working in a multi-state or Professional Employer Organization (PEO) preferred. * Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed., * Concentration and Analysis: Sustained concentration and analytical thinking are required to interpret technical and business information. * Decision Making: Ability to exercise independent judgment and make timely, informed decisions based on customer and project requirements. * Attention to Detail: High accuracy is required when documenting requirements, managing project information, and communicating recommendations. * Problem-Solving: Continuous need to evaluate and resolve complex or Client implementation and customer issues. * Multitasking: Ability to prioritize competing demands and manage multiple projects, schedules, and deadlines. * Stress Management: Ability to remain effective in high-pressure, customer-facing situations and adapt to changing project conditions. Communication Demands: * Interpersonal Skills: Build productive relationships and communicate effectively with customers, managers, cross-functional teams, and external contacts. * Cultural Sensitivity: Communicate respectfully with individuals from diverse backgrounds, demonstrating cultural awareness and sensitivity. * Written Communication: Prepare clear and accurate requirements, functional design documents, project notes, status updates, emails, and related documentation. * Verbal Communication: Facilitate discussions, explain technical and industry concepts, and provide clear instructions and recommendations. * Virtual Communication: Regularly use video conferencing, phone systems, and digital collaboration tools to engage customers and internal teams. * Presentation Skills: Deliver effective remote and in-person presentations to customers, stakeholders, and industry audiences. ## Description The System Operations Specialist - EDI serves as the primary liaison between PrismHR clients, insurance carriers, and internal technical teams to plan, configure, and maintain Electronic Data Interchange (EDI) connections that power benefits enrollment, payroll deductions, and related data feeds. This role blends three functions: facilitator, running kickoff and status calls that keep clients, carriers, and internal teams aligned; administrator, configuring, monitoring, and troubleshooting EDI feeds to keep data accurate and on schedule; and project manager, owning EDI implementations end to end, from scoping through testing to go-live and post-launch support. Success in this role requires strong client relationship skills paired with technical fluency to resolve data and connectivity issues independently., Client Facilitation * Serve as the primary point of contact for assigned clients throughout EDI onboarding, implementation, and ongoing support. * Lead kickoff, status, and troubleshooting calls between clients, insurance carriers, and internal stakeholders. * Translate technical EDI requirements into clear, non-technical guidance for client and carrier contacts. * Train client administrators on EDI processes, file review, and issue-reporting procedures. EDI Administration * Facilitation of the file creation along with support from an engineer. * Maintain accurate records of client EDI setups, carrier specifications, and connection documentation. * Partner with carriers and clearinghouses to resolve mapping, format, or connectivity issues. Project Management * Own EDI implementation projects end to end: scoping, timeline development, milestone tracking, testing, and go-live. * Coordinate cross-functional resources (benefits, payroll, IT, carriers) to keep implementations on schedule. * Communicate project status, risks, and open issues to clients and internal leadership. * Manage multiple concurrent client implementations, prioritizing based on deadlines and complexity. * Identify and recommend process improvements to reduce implementation time and recurring errors. * Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Marginal Functions * Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. * Attend webinars and training to stay up to date on best practices related to the company and department. * Complete projects and other duties as assigned by supervisor., * Sedentary Work: Work primarily involves sitting for extended periods at a desk or computer. * Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. * Mobility: Occasional movement throughout the office and at customer, meeting, conference, or training locations. * Visual Acuity: Ability to read and analyze information on a computer screen, with reasonable accommodation as applicable, and in printed materials. * Lifting & Carrying: Minimal lifting is required and may include handling documents and light office materials. * Travel: Domestic travel up to 25% may involve extended sitting during air or ground transportation and standing or walking during client visits, meetings, and conferences. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)