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# Help Desk Technician

- **Company:** Robert Half
- **Location:** Brandon, FL, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, Software as a Service, Computer Networks, Desktop Computing, Networking Basics, Cloud Services, Network Server, Server Operating Systems & Platforms
- **Published:** September 25, 2026
- **Apply:** https://www.juju.com/job/14_5f4449ad

## About the Role

We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical troubleshooting experience, a customer-focused approach, and the ability to guide escalated support issues through resolution. In this role, you will provide advanced assistance across end-user systems, infrastructure, and cloud-based tools while helping maintain high service standards for clients., * Strong technical knowledge of workstation hardware, server environments, networking fundamentals, and cloud-based applications.

 * Ability to troubleshoot advanced IT issues independently while managing multiple priorities in a fast-paced support setting.
 * Clear written and verbal communication skills in English with a detail-focused, customer-oriented approach.
 * Strong documentation habits and close attention to detail when updating tickets and recording technical findings.
 * Ability to stay organized, follow established procedures, and collaborate effectively with both clients and internal team members.
 * Self-directed work style with the judgment to escalate issues appropriately and maintain service continuity.

## Description

* Handle complex support requests escalated from frontline help desk staff and drive issues to timely resolution.

 * Diagnose and resolve technical problems involving desktops, servers, business applications, network components, and cloud services.

 * Review incoming service requests, prioritize urgent matters, and route critical issues to the appropriate technical resources.

 * Maintain accurate ticket updates, document work performed, record time entries, and ensure cases are properly closed.

 * Communicate with users throughout the support process, provide status updates, and proactively address ongoing service concerns.

 * Contribute to operational and technical projects that support client environments and service delivery improvements.

 * Recommend practical enhancements to systems, support processes, and client technology environments based on recurring issues and observed risks.

 * Provide onsite support when required and participate in the rotating on-call schedule to assist with after-hours needs.
 * Hands-on experience supporting Active Directory, service desk operations, ITSM platforms, ticket queues, and deskside support activities.


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