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# AWS Contact Center Engineer

- **Company:** Nityo Infotech Corporation
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, VoIP, Customer Interaction Management (Software), Amazon Connect, GitHub Copilot, Office365
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/d311c0f4-b076-4238-b3b6-df0c030aa917

## About the Role

Required skills: Contact Center Engineer CCaaS good knowledge in Amazon Connect, CXOne, Pindrop in Contact Center technology experience.

Preferred skills and attributes for this role, including expected years of experience where applicable:

Operations Command and enterprise telecommunications experience supporting complex, highly integrated voice, & CCaaS environments

Primary Skills - Amazon Connect, CXone and Pindorp

What Prior experience Needed: VoIP / Voice Engineer- Hands-on experience in troubleshooting Amazon Connect, NICE CXone & Pindorp production issues.
AI Skills: All resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to

## Description

o Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
o Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
o Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.


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