> Markdown version of [/jobs/ext/3073862-technology-service-analyst](https://www.wearedevelopers.com/jobs/ext/3073862-technology-service-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Service Analyst - **Company:** Milner Inc - **Location:** Orlando, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, CompTIA Network+, CompTIA Security+, Remote Infrastructure Management, Software Engineering, Computer Networking Systems, Cisco, Server Operating Systems & Platforms - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_fee638014 ## About the Role * 4-year college degree in a technical (MIS, IT) program or equivalent education from other sources (Military or Tech School). * Technical hardware knowledge. * Current Microsoft or equivalent networking/system certifications (Microsoft role base certifications, CompTIA Network+/Security+, Cisco CCNA, AZ-900, or equivalent). EXPERIENCE REQUIREMENTS Experience required in the following areas: * Windows OS and common business applications (e.g., Microsoft 365). * Server operating systems. * Apple operating systems. * Advanced network training and hands-on experience. * Experience installing network systems in the field. Additional skills required: * High level of network systems and troubleshooting. * Excellent verbal and written communication skills. * Excellent customer service skills. * Ability to diagnose and troubleshoot methodically and efficiently. * Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. * Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds. WORK ENVIRONMENT * Work in areas which require attention to detail in a varied environment. * General office environment. May spend long hours sitting or standing. * Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds. Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business. ## Description Achieves expected productivity levels associated with assigned workload and level of experience. * Monitor customer environments with remote management tools. * Answer incoming phone calls and escalated phone calls to determine if remote support is an option. * Assist customers remotely with software issues. * Assist customers remotely with desktop issues. * Repair equipment without recalls or delay. * Maintain schedule and stay on task. * Avoid unnecessary calls or recurring work. * Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities. * Provide assistance to other TSAs with troubleshooting and preventative maintenance procedures. Complete equipment installations remotely or onsite according to need and train customers in all operations of assigned equipment. Ability to use experience and independent judgment to handle unique and sometimes complex situations. Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance. Depending on technical expertise and certifications, TSAs may be required to assist with projects outside of their immediate areas of responsibility. Participate in training and self-study programs to gain and maintain appropriate product knowledge. Complete required paperwork and ticket updates in an accurate and timely manner on every call. Write knowledge base articles of resolution to assist in future troubleshooting. Perform other duties (e.g., emergency field response, including after-hours, weekend, and on-call support as required)., * Employee must complete required courses as described by Human Resources for all employees. * This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned. BUDGET RESPONSIBILITY Secure and maintain work environment, PC, Phone, and other assigned equipment. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)