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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ITIL Specialist 2 - Technical Operation Specialist - **Company:** U.S. Bank - **Location:** Minnetonka, MN, United States - **Experience:** Experienced - **Salary:** $92,820.0 - $109,200.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Amazon Web Services, Confluence, JIRA, System Configuration, Continuous Integration, Database Queries, DevOps, Github, Monitoring of Systems, Identity and Access Management, Scrum Methodology, Systems Development Life Cycle, Runbook, Software Engineering, Systems Integration, Information Technology, Atlassian Tools - **Published:** September 25, 2026 - **Apply:** https://www.careerjet.com/job/us85fb5bc6b5ed3c4d20bd8576de39170b/eaa ## About the Role Bachelor's degree or equivalent work experience -ITIL Service Management Foundation certification -At least 3 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library. Preferred Skills/Experience * Knowledge of ITIL Framework, IT Service Management (ITSM), Incident Management, Change Management, and Problem Management best practices. * Experience with platform administration including system configuration, permissions management, integrations, and operational support. * Hands-on experience with Jira, Confluence, GitHub, CI/CD pipelines, monitoring tools, and workflow automation platforms. * Understanding of access management, least-privilege security principles, and Segregation of Duties (SoD) controls. * Knowledge of Software Development Lifecycle (SDLC), Agile methodologies, and DevOps practices. * Experience supporting production environments, troubleshooting technical issues, and coordinating operational responses. * Familiarity with audit, compliance, governance frameworks, ISO 27001, SOC 2, and technology control processes. * Strong organizational, communication, documentation, stakeholder management, and cross-functional collaboration skills. Preferred Certifications * ITIL Foundation Certification * Atlassian Administration Certification (Jira and/or Confluence) * AWS Cloud Practitioner or equivalent cloud certification * Certified Scrum Master (CSM), SAFe, or other Agile certifications * Security+, ISO 27001 Foundation, or other governance/security certifications ## Description TravelBank is a fast-paced, innovative company where talented and passionate people come together to build exceptional products. Guided by our mission to craft best-in-class experiences through collaboration, trust, and communication, we foster a close-knit culture where individuals can grow, innovate, and make a real impact. Responsibilities * Support daily Technical Operations activities, ensuring reliable execution of IT service management processes, platform administration, and operational workflows. * Administer and maintain operational tools and platforms including Jira, Confluence, GitHub, CI/CD solutions, monitoring tools, and related technologies. * Coordinate and support incident management, production troubleshooting, root cause analysis, and service restoration activities. * Execute approved production changes, database queries, and operational tasks in accordance with established controls and procedures. * Manage user access requests, permissions, role assignments, and Segregation of Duties (SoD) controls to maintain compliance and security requirements. * Develop, maintain, and improve runbooks, knowledge articles, standard operating procedures (SOPs), and operational documentation. * Partner with Engineering, Security, Compliance, Product, and Support teams to implement operational improvements and drive service excellence. * Support audit, governance, and compliance initiatives by collecting evidence, maintaining documentation, and ensuring adherence to established policies and controls. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)