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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** University of Arkansas - **Location:** Fayetteville, NC, United States - **Experience:** Expert - **Salary:** $43,923.0 - **Contract:** Side job - **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Software Applications, Desktop Computing, System Center Configuration Manager, TCP/IP, Data Processing, Software Troubleshooting, Information Technology - **Published:** September 25, 2026 - **Apply:** https://www.careerjet.com/job/us2174d1c130086de24bf3addc7ba5768b/eaa ## About the Role * The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field * At least two years of experience in computer support OR * Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting * At least five years of experience in computer support Preferred Qualifications: * At least two years supporting Windows and Mac computers * Experience installing and configuring Operating Systems using Endpoint management software (i.e., KACE, SCCM, or similar) * Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting * Experience with remote software and hardware support * Basic understanding of the TCP/IP model Knowledge, Skills, & Abilities: * In-depth knowledge of Windows and Mac operating systems * Strong customer service skills * Strong communication skills * Ability to analyze computer system problems or error and devise corrective measures * Ability to read and interpret technical literature and documentation ## Description If you have a disability and need assistance with the hiring process, please submit a request via the : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351. Department: Desktop Support Department's Website: Summary of Job Duties: The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users. This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets; creating documentation regarding end user support solutions to expedite future support requests; performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware; transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned. In addition, the Desktop Support Technician will function as tier-2 support resource for campus staff and IT peers; execute IT hardware inventory and update historical inventory records to reflect status, and perform other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)