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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PC Network Support Tech 4 - Secret - **Company:** Northrop Grumman - **Location:** Oklahoma City, OK, United States (Remote available) - **Experience:** Expert - **Salary:** $59,400.0 - $99,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Unix, Information Systems, Desktop Computing, Linux, Desktop Virtualization, HP Thin Clients, Issue Tracking Systems, Information Technology Operations, Microsoft Office, System Center Configuration Manager, Windows Search, Network Diagnostics, Windows PowerShell, Remote Administration, SAP (Applications), Solaris (Operating System), SC Clearance, Computer Equipment, Network Support, Servicenow, Vmware - **Published:** September 25, 2026 - **Apply:** https://www.careerjet.com/job/usda3361483fe6d66cc1814449386e1b94/eaa ## About the Role * High School diploma and 6 years of experience; OR an Associates degree and 4 years of experience; OR a Bachelor's degree and 2 years of experience is required * Candidates must have a current US Government Secret clearance to be considered with the ability to obtain a US Government Top Secret clearance as a condition of continued employment * Candidates must have the ability to obtain and maintain access to Special Programs as a condition of continued employment * Candidates must have a Security+ certification or greater to be considered * Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites, * Associate's degree * 5 years of experience with IT related hardware in a classified environment * Active Top Secret, TS/SCI, SAP/SAR access, or Polygraph * Current HW and/or SW Vendor Certifications * Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell * Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients * Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) * Experience with ticketing systems (ServiceNow, JIRA) ## Description The Northrop Grumman Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Oklahoma City, OK location. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. The responsibilities of this role include, but are not limited to, the following: * Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians * Exhibits good communication skills, an energetic approach, and patience with customers. * Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. * Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management. * Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server or network level expertise. * Works through the ticket queue without intervening management direction (self-motivated). * Possess a technical understanding of service desk and IT Operations fundamentals. * Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records. * Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. * Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures. * Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired. * Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software. * Works with Security to remediate classified or unclassified data spillage incidents. * Participates in new installations, testing and special projects as needed. * Spend portions of the day away from the desk supporting users and moving equipment. * Raises issues that require senior level attention or involvement. * Lifts and moves equipment up to 50 pounds. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)