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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Developer/Architect - Manager - EY GDS Spain - Hybrid - **Company:** Ernst & Young Global Limited - **Location:** Málaga, Spain - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Code Review, Cyber Security, Custom Software, ServiceNow Application Engine, Simple Object Access Protocol (SOAP), Systems Integration, Strategies of Testing, Workflow Management Systems, Scripting, Client Side Scripting, ServiceNow HR Service Delivery, Servicenow - **Published:** September 25, 2026 - **Apply:** https://careers.ey.com/talentcommunity/apply/1441096833/?locale=en_GB ## About the Role To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence when working through implementation, customization, or maintenance projects. This may be demonstrated through: * Strong hands-on knowledge of at least 3 ServiceNow modules (preferably IRM / GRC, HRSD, SecOps, CMS or ITOM). * Practical experience with workflow design, automation, scripting (server/client), and custom application development. * Familiarity with integrations (REST, SOAP, MID Server) and broader enterprise architecture patterns. * Understanding of relationships between platform workflows, data models, and cross-module dependencies. * Excellent stakeholder communication and ability to translate complex requirements into technical solutions. To qualify for the role, you must have * At least 4-5+ years of ServiceNow implementation experience. * Proven development background delivering multiple end-to-end ServiceNow projects. * ServiceNow CAD and/or CIS certifications (with IRM, HRSD, SecOps, or ITOM preferred). * Strong understanding of ITIL and enterprise service management concepts. * Advanced English proficiency with fluent communication skills. Ideally, you'll also have * Other European languages would be an advantage but not mandatory. * A Bachelor's or Master's degree in a technical or business-related field ## Description ServiceNow is a global platform widely used to manage enterprise service processes and digital workflows. As a Senior ServiceNow Developer, you will be responsible for implementing, extending, customizing, and maintaining solutions across multiple ServiceNow modules. You will work closely with architects, business stakeholders, and delivery teams to translate requirements into high-quality technical solutions aligned with best practices, platform standards, and client needs. We focus particularly on projects within IRM / GRC, HRSD, SecOps, CMS and ITOM, and experience in these areas will be highly valued. Your key responsibilities * Develop, configure, and customize ServiceNow applications across supported modules. * Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements. * Collaborate with technical leads and architects to ensure solutions are scalable, maintainable, and aligned with platform best practices * Work with stakeholders to refine requirements and translate them into actionable development tasks. * Build and optimize UI policies, client scripts, scripts include, integrations, and ACLs. * Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery. * Support platform enhancements, upgrades, performance improvements, and issue resolution. * Implement and maintain dashboards, reporting, and Performance Analytics elements. * Cooperate with teams working across ServiceNow modules, including IRM / GRC, HRSD, SecOps, CMS, ITOM, and others ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Are Code Reviews Worth It? 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