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# Technical archive

- **Company:** Waukesha County Council Society of Saint Vincent de Paul Inc
- **Location:** Auburn Hills, MI, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $112,320.0
- **Contract:** Temporary contract
- **Skills:** Amazon Web Services, Systems Engineering, Asana, Confluence, JIRA, Microsoft Azure, Encodings, Codecs, Databases, Domain Name System (DNS), Hardware Design, Issue Tracking Systems, PostgreSQL, Meta-Data Management, Microsoft SQL Server, TCP/IP, Transcoding, Network Routers, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://www.careerjet.com/jobad/usb65c15f6fefb190d956ef4082aa68a02

## About the Role

* Two years of experience in a technical support role
 * Proven ability to support video digitization encoding and transcoding platforms
 * Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams
 * Proficiency in Windows Server and OS
 * Knowledge of audiovideo codecs and formats
 * Familiarity with MAMPAM systems and metadata management
 * Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS
 * Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence
 * Experience with cloudbased storage and processing platforms such as AWS or Azure is a plus
 * Familiarity with database management systems such as PostgreSQL or MS SQL is a plus

Skills
Mandatory Skills : EMC Storage

## Description

* Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems ingestcapture servers QC and transcode platforms
 * Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency
 * Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions
 * Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime
 * Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues
 * Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues
 * Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility
 * Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction
 * Document all technical issues and resolutions in a clear and concise manner, We are seeking a Senior Technical Writer for our client to create and revise complex technical documentation supporting the operation, repair, maintenance, and marketing of company…
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