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# Technical Help Desk 3

- **Company:** Epitec, Inc.
- **Location:** Irving, TX, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $67,600.0
- **Contract:** Temporary to permanent
- **Skills:** Computing Platforms, Collaborative Software, Computer Programming, Databases, Network Troubleshooting, Log Analysis, Networking Basics, Operational Data Store, Technical Data Management Systems, Scripting, Information Technology, Vmware
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/0ff261e5-9ec9-4d70-acf9-918b3cb7dc37

## About the Role

* Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
 * 5+ years of technical support, help desk, infrastructure support, or systems administration experience.
 * Strong troubleshooting and root cause analysis skills.
 * Experience supporting Windows environments.
 * Working knowledge of networking fundamentals and network troubleshooting.
 * Experience reviewing logs and analyzing technical data.
 * Basic SQL knowledge with the ability to query and investigate issues.
 * Basic scripting or programming knowledge and ability to understand technical syntax.
 * Excellent written and verbal communication skills.
 * Ability to work independently and manage multiple priorities.

Preferred Qualifications

 * Experience with VMware environments.
 * Experience installing operating systems and working with ISO images.
 * Hardware deployment, hardware troubleshooting, or wiring experience.
 * Database troubleshooting and log analysis experience.
 * Exposure to enterprise service desk or technical support environments.
 * Experience supporting large-scale software platforms and mission-critical applications.

Top Skills

 * Networking
 * Windows Administration
 * Troubleshooting & Root Cause Analysis

What Makes Someone Successful

 * Passion for technology and continuous learning.
 * Strong investigative mindset and curiosity.
 * Ability to think creatively and solve problems independently.
 * Excellent customer service and relationship-building skills.
 * Strong attendance, reliability, and accountability.
 * Desire to build a long-term career and grow into a permanent position.

## Description

* Serve as a dedicated technical support resource, managing incoming support cases and escalations.
 * Investigate, troubleshoot, and resolve hardware, software, networking, and application issues.
 * Perform root cause analysis on complex technical problems and document findings.
 * Review system logs, event logs, and operational data to identify issues and determine solutions.
 * Handle user account support, password resets, system access requests, and related administrative tasks.
 * Escalate product defects and technical issues to engineering teams when appropriate.
 * Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
 * Provide professional customer support through phone, email, and collaboration platforms.
 * Support weekend hotline coverage as part of a rotating schedule.
 * Collaborate with technical specialists, service engineers, and cross-functional teams to resolve customer issues.
 * Participate in ongoing training and knowledge-sharing activities.


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