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# Director, Business Operations Support - Data Center IFM

- **Company:** Cushman & Wakefield
- **Location:** Austin, TX, United States
- **Salary:** $161,500.0 - $190,000.0
- **Contract:** Permanent contract
- **Skills:** Computerized Maintenance Management Systems, Data Centers, Decision Support Systems
- **Published:** September 25, 2026
- **Apply:** https://dejobs.org/x/x/E2BFDA9C591747A3983AE76FD8CE4E38/job/

## About the Role

* 12+ years of progressive experience in strategy, business operations, enterprise PMO, platform management, management consulting, or complex operational leadership, including significant experience influencing senior executives.
 * Demonstrated success building or transforming operating models in complex, matrixed, multi-account, multi-client, or rapidly scaling environments.
 * Strategic planning and business management capability, including portfolio prioritization, resource allocation, performance management, governance design, organizational alignment, and executive decision support.
 * Strong commercial and financial acumen, with the ability to connect operating choices to growth, profitability, investment, risk, client value, and long-term enterprise performance.
 * Experience within data centers, mission-critical facilities, integrated facilities management, engineering operations, or another highly regulated and operationally complex environment strongly preferred.
 * Working knowledge of asset management, maintenance strategy, CMMS platforms, safety, quality, compliance, ISO frameworks, and operational risk; deep technical engineering expertise is not required, but credibility with technical leaders is essential.
 * Exceptional executive communication and influence skills, including the ability to synthesize complex information, challenge assumptions, create alignment, and drive decisions across stakeholders with competing priorities.
 * Proven ability to lead through ambiguity, establish structure where none exists, and move an organization from concept to repeatable enterprise capability.
 * Bachelor's degree or equivalent combination of education and substantial relevant leadership experience required; advanced degree preferred.
 * Ability to travel 25%

## Description

Reporting into the Head of Global Data Centers - IFM, this role is accountable for supporting the strategy, operating model, governance, and business management infrastructure required to scale the firm's data center platform. Serving as a strategic support to leadership, this role converts growth ambitions into disciplined priorities into measurable business outcomes. This role supports cross-functional planning across operations, finance, people, technology, compliance, business intelligence, solutioning, transitions, communications, and pursuits. The role supports platform success, measures performance, and enables execution across a complex matrix organization., Strategy, Enterprise Planning & Platform Roadmap

 * Support data center platform leadership to define strategic priorities, annual goals, operating objectives, and platform maturity milestones.
 * Support the development of the Data Center IFM roadmap, including near-term operational needs, long-term scalability requirements, growth priorities, and account support models.
 * Convert strategy into actionable workstreams, governance routines, deliverables, timelines, and ownership structures.
 * Support the development of current-state and the future-state assessments of Data Center vision, including operating model, reporting, technology, staffing, and business enablement needs; define the interventions required to close material gaps.
 * Support the collaboration with cross-functional teams (Finance, HR, Sourcing, Account Management, Technical Services, etc) to align strategic planning with pursuit activity, transition planning, account mobilization, client expectations, and operational readiness.
 * Track progress against strategic initiatives and provide leadership with clear updates on status, barriers, risks, and recommended next steps.

Business Management, Governance & Operating Rhythms

 * Support the development and evolution of the data center platform operating model, including governance routines, account support structure, roles and responsibilities, escalation pathways, and standard ways of working.
 * Support accounts to ensure they meet expectations, client commitments, compliance requirements, reporting standards, and internal business processes.
 * Create visibility into platform health through executive reporting, management insights, risk indicators, maturity measures, and forward-looking analysis that support timely intervention.
 * Support collaboration across Global Occupier Services and enterprise functions, resolving ownership gaps, surfacing systemic barriers, and aligning stakeholders around common business outcomes

Program & Initiative Management

 * Support strategic initiatives that improve platform maturity, scalability, account consistency, and operational readiness.
 * Track workstreams, risks, owners, deadlines, and dependencies across platform priorities.
 * Drive execution across matrixed teams by removing barriers, resolving dependencies, escalating material risks, and maintaining focus on intended business outcomes.
 * Assess whether programs are delivering measurable value and recommend acceleration, redesign, consolidation, or termination when results do not justify continued investment.

Compliance, Risk & Process Discipline

 * Ensure audit readiness, contractual discipline, policy alignment, and operational controls are embedded into the operating model rather than managed as disconnected administrative activities.
 * Support Standards & Compliance, Transition and operational leaders to define the controls, evidence, reporting, and escalation mechanisms required for responsible growth and execution.

Growth Strategy, Pursuits & Commercial Enablement

 * Provide senior-level strategic content and operational substantiation for pursuits, client presentations, diligence, and executive discussions; this role is not a proposal-writing or coordination function.
 * Support the platform's growth narrative by articulating the operating model, governance, capabilities, proof points, differentiators, and enterprise support structure that strengthen market credibility.
 * Capture lessons from wins, losses, transitions, and account performance to refine the platform strategy, value proposition, and future investment priorities

Change Management & Executive Communication

 * Support the build out of alignment among senior leaders and account teams by translating strategy into a compelling case for change, clear expectations, and practical implications for the business.
 * Develop executive-level narratives, board-quality materials, leadership briefings, and strategic communications that clarify direction, performance, decisions, and organizational priorities.
 * Act as a trusted advisor and support across diverse technical, operational, commercial, and corporate functions, influencing outcomes without relying on direct authority.


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