> Markdown version of [/jobs/ext/3076973-it-help-desk-support-health-care-bridgeport](https://www.wearedevelopers.com/jobs/ext/3076973-it-help-desk-support-health-care-bridgeport). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support - Health Care- Bridgeport - **Company:** Optimus Health Care, Inc. - **Location:** Bridgeport, CT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Antivirus Softwares, Software Applications, Business Software, Microsoft Outlook, Cyber Security, Virtual Private Networks (VPN), Microsoft Office, Network Architecture, Networking Basics, Network Service, Microsoft PowerPoint, Remote Desktop Services, System Software, TeamViewer, CompTIA Strata - PC Hardware Technology Engineer, Computer Network Technologies, Firewalls (Computer Science), Information Technology - **Published:** September 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f3aada9b7f655dc ## About the Role * Knowledge and ability to configure, upgrade, support Windows clients (11) operating system software, Office M365 suite software applications, including Outlook and Outlook Web Access clients. * Ability to use Remote Desktop Services such as TeamViewer. * Proven ability to support and help train end users. Effective communication and interpersonal skills. * Working knowledge of desktop business applications, such as Microsoft Office 201X. * Working knowledge of TCP/IP networking. * Working knowledge of firewalls and Virtual Private Networks and related security. * Working knowledge of telecommunication equipment cellular phones, iPhone, and Android devices. * Collaborate with Level 2 and 3 Support/Engineering group on server and network service-related issues as they arise. * Maintain 15+ sites network infrastructure as well as related system security, integrity, and reliability. * Perform other related duties as required., * Associates degree or equivalent required in IT, Computer Science, or related field. (certifications are a plus) * Minimum of 1 to 3 years' experience in PC support * General hands-on knowledge of end user software applications, such as Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint) * Strong hands-on knowledge of Windows 11 Operating Systems * Knowledge of Antivirus and IT Security programs * Working knowledge of network technologies, relevant software, hardware, and other equipment. EXPERIENCE: One to Three (3) years minimum technical experience in similar role. Excellent working knowledge of PC Laptop hardware builds. Excellent in-depth knowledge of Windows11, Office 365. Experience of desk side support. Good general networking skills. LANGUAGE SKILLS: Excellent communication skills ## Description The IT Help Desk Support - Level I provides first line response for users requiring assistance with information technology issues and problems. Duties include responding to requests for technical assistance by phone, email and/or using a helpdesk management system. This position will be responsible for providing IT support in multiple offices. Travel between the various locations is required. After Hours On-call rotation support on a rotation schedule., * Provide first line response for users requiring assistance with information technology issues and problems. * Respond to requests for technical assistance by phone, email and/or using a helpdesk management system. * Escalate more involved problems to the appropriate Level 2 and Level 3 support teams. * Utilize general troubleshooting techniques and knowledge bases provided to diagnose and resolve end user issues. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)