> Markdown version of [/jobs/ext/3076997-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/3076997-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** TEKSYSTEMS INC. - **Location:** Louisville, KY, United States - **Salary:** $37,440.0 - $39,000.0 - **Contract:** Temporary contract - **Skills:** System Configuration, Desktop Computing, Monitoring of Systems, Issue Tracking Systems, Software Troubleshooting, Computer Equipment, Information Technology, Operational Systems - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/14_fdb0ff76 ## About the Role We are seeking a Service Desk Technician to join a growing IT support team. This role is responsible for delivering a positive customer experience by professionally and efficiently handling incoming support requests, troubleshooting technical issues, monitoring system performance, and ensuring operational continuity. The ideal candidate is a strong problem solver with excellent communication skills and a customer-first mindset., * Strong troubleshooting and analytical problem-solving skills. * Excellent verbal and written communication abilities. * Strong attention to detail and ability to manage multiple priorities simultaneously. * Customer-focused mindset with the ability to remain calm and professional under pressure. * Technical aptitude with a solid understanding of computer hardware, software, and common workplace technologies. * Ability to learn new systems, processes, and technologies quickly. * Willingness to take on new responsibilities and continuously develop technical skills. Preferred Qualifications * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience in a Help Desk, Service Desk, Technical Support, or Customer Support environment. * Experience with hardware troubleshooting, deployment, and break/fix support. * Familiarity with ticket management systems and incident tracking processes. Key Skills * Help Desk Support * Service Desk Operations * Technical Troubleshooting * Customer Service * Hardware & Software Support * Incident Management * User Acceptance Testing * System Monitoring * Data Entry & Documentation * Communication & Collaboration * Multi-tasking Ideal Candidate The ideal candidate is an IT professional who enjoys solving technical problems, provides exceptional customer service, and thrives in a collaborative team environment. Candidates with hands-on technical interests, such as building computers, gaming hardware, or personal technology projects, are encouraged to apply., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description * Provide first-level technical support by responding to incoming calls, emails, and support requests from end users and operational teams. * Troubleshoot hardware, software, and system-related issues, escalating complex problems as necessary. * Serve as a backup operations resource to help maintain system integrity and business continuity. * Monitor system alerts, error logs, and communication channels, reporting and escalating issues according to established procedures. * Enter and maintain accurate information within scheduling and operational systems. * Complete daily operational tasks and checklists accurately and on time. * Participate in project initiatives and support implementation efforts as assigned. * Perform User Acceptance Testing (UAT) for software updates and enhancements. * Process and complete system configuration requests. * Monitor processing issues, perform preliminary troubleshooting, and coordinate escalation when needed. * Support additional operational and technical tasks as assigned. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)