> Markdown version of [/jobs/ext/3077334-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/3077334-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** Biodesix, Inc. - **Location:** Louisville, CO, United States - **Experience:** Starter - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Information Systems, Local Area Networks, Microsoft Office, Azure Active Directory, Wireless Networks, Software Troubleshooting, Microsoft InTune, User Administration, User Accounts - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_453e41c1 ## About the Role * Knowledge of Windows 11 operating systems * Strong knowledge of Microsoft 365 administration and services * Working knowledge of Active Directory and Azure Active Directory administration * Familiarity with endpoint management platforms (e.g., Microsoft Intune) * Strong troubleshooting and analytical skills * Ability to manage complex technical issues independently * Excellent communication and customer service skills * Ability to prioritize work and manage multiple tasks effectively * Strong documentation and problem-solving abilities * Associates or bachelor's degree in information systems or IT related subject preferred but H.S. Diploma or GED equivalent with appropriate experience is considered * 1 year experience in an IT Support/Helpdesk role required * Strong skills in supporting current iterations of Windows and Apple operating systems, MS Office, Office 365, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers, and other peripherals, etc. ## Description THE ROLE: The IT Support Specialist I provides Tier 1 technical support for Biodesix staff. This role is responsible for troubleshooting endpoint and user system issues, supporting IT service delivery, and assisting with the implementation and maintenance of endpoint technologies. WHAT YOU'LL DO: * End User Support * Provide Tier 1 technical support for desktops, laptops, mobile devices, and peripheral equipment. * Diagnose and resolve hardware, software, and connectivity issues. * Incident and Service Management * Monitor and manage Help Desk tickets to ensure timely resolution and adherence to service level expectations. * Assist with root cause analysis for recurring issues and implement solutions to prevent future incidents. * Coordinate with other ITS teams and vendors to resolve technical issues. * Identity and Access Support * Administer user accounts and permissions within Microsoft 365, Active Directory, and Azure Active Directory. * Support MFA troubleshooting, identity issues, and user access management. * Assist with periodic access reviews and identity governance processes as required. * Endpoint Deployment and Management * Configure, deploy, and maintain endpoint devices including desktops, laptops, and mobile devices. * Support system imaging, endpoint configuration standards, and device lifecycle management. * Assist with endpoint management technologies such as Microsoft Intune or similar tools. * Knowledgebase and Process Improvement * Develop and maintain technical documentation and knowledgebase articles. * Identify opportunities to improve support processes, workflows, and user experience. * Provide guidance and mentorship to junior support staff. * All other duties as assigned, We want you to have a clear view of the IT Support Specialist I role-and we want to get to know the real you. Our interview process is designed to be thorough, transparent, and give you direct insight into what it's like to work here: 1. Virtual Recruiter Screen - A conversation to understand your background, what motivates you, and where you're looking to grow. 2. Hiring Manager Interview - A deeper discussion about your experience, skills, and approach. 3. Final On-Site Interview - Tour our corporate headquarters; interview with additional members of the team to discuss alignment and fit. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)