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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Systems Administrator - **Company:** Kentucky Education Association - **Location:** Lexington, KY, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Software Documentation, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Web Development, Domain Name System (DNS), Hyper-V, Networking Hardware, IP Addressing, Internet Protocol, Virtual Private Networks (VPN), Linux System Administration, Microsoft Servers, Windows Search, Networking Basics, Network Administration, Office Suite, Cloud Services, TCP/IP, Virtualization Technology, Backup and Restore, Wi-Fi Technology, Software Licensing, Tablet Computers, Virtual Environment, Information Technology, Patch Management, Laptops, Video Streaming, Veeam, Server Operating Systems & Platforms, Vmware - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_9cd1bc6a1 ## About the Role Associate's degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field preferred. 1-2 years of IT support, help desk, desktop support, or system administration experience, or an equivalent combination of education, training, internships, certifications, and experience. Basic knowledge of Microsoft Windows desktop and server operating systems, Microsoft 365 and Office applications, Active Directory user and computer administration, Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, and switching), endpoint security and cybersecurity best practices and hardware troubleshooting and device deployment. Strong customer service orientation and desire to help users solve technical problems. Demonstrated troubleshooting ability, attention to detail, and willingness to learn new technologies. Ability to prioritize work, manage multiple tasks, and follow established procedures. Strong written, verbal, and interpersonal communication skills with both technical and non-technical users. Ability to work independently on routine tasks while collaborating effectively with team members. Moderate physical activity is required, including climbing ladders, handling of average-weight objects up to 70 pounds or standing and/or walking for more than four (4) hours per day. Must be available on a flexible schedule and for weekend and overnight travel. Must maintain a professional demeanor and appearance always. Preferred qualifications: Experience with virtualization technologies such as VMware or Hyper-V, Veeam backup systems, Linux environments, advanced networking, and broadcast systems. ## Description Provide support for the installation, operation, maintenance, and troubleshooting of IT systems, including infrastructure components, hardware and software, virtual environments, network equipment, cabling, VPN connectivity, video streaming systems, and other network-related technologies. Assist with the administration and support of VMware, Hyper-V, Microsoft Active Directory, Microsoft Server environments, Microsoft 365, backup systems, cloud-based services, Linux environments, and IP networking systems. Perform routine monitoring of network, server, and desktop systems. Identify, troubleshoot, and resolve common technical issues, escalating more complex issues to senior IT staff when appropriate. Assist in maintaining network and endpoint security measures, including antivirus, malware protection, patch management, and security best practices. Work closely with Broadcast Engineering, Web Development, and Production staff to support technology needs and improve workflows. Maintain accurate records related to asset management, hardware deployments, system documentation, software licensing, IP addressing, standard operating procedures, and IT inventory. Provide end-user support, deployment, setup, troubleshooting, and training for PC and Mac devices including desktops, laptops, tablets, and mobile devices. Respond to help desk requests in a timely and professional manner. 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