> Markdown version of [/jobs/ext/3077401-technical-support-specialist-us](https://www.wearedevelopers.com/jobs/ext/3077401-technical-support-specialist-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - US - **Company:** Sunday Inc - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Expert - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Information Systems, Information Technology Operations, Information Technology - **Published:** September 25, 2026 - **Apply:** https://www.careerjet.com/job/us5b5abe7bf2fc65747cff8b9fe53a925b/eaa ## About the Role 3 to 5 years of experience in a technical support, product support, or IT operations role. Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience. Strong problem-solving and analytical skills, with a proven customer- and service-oriented mindset. Excellent communication and collaboration skills, with experience working cross-functionally between support, product, and engineering teams. Experience creating or maintaining internal documentation and knowledge bases. Experience working in a startup or scale-up environment is preferred. ## Description As a Technical Support Specialist, you will play a key role in ensuring the reliability and smooth operation of our product and IT support operations. This role is ideal for a technically skilled professional who thrives in a collaborative, service-oriented, startup environment. You'll act as the bridge between our Level 1 support team and Engineering teams (level 3), providing technical expertise, driving issue resolution, participating in IT operations, and ensuring continuous improvement in our support processes., Provide advanced technical support to Operations teams, assisting with product-related issues that require deeper analysis or troubleshooting. Participate in IT and Product Support Operations, helping manage day-to-day operational requests and ensuring effective ticket coverage and resolution. Investigate and document recurring issues, escalating bugs or systemic problems to Product and Engineering teams as needed. Collaborate closely with Engineers to ensure the prompt resolution of technical issues. Maintain clear communication across teams during major product issues, ensuring stakeholders are updated on progress and resolution. Develop and maintain a robust internal knowledge base to support consistent, efficient troubleshooting across all support levels. Train and mentor operational team members, equipping them with product knowledge and best practices for handling technical issues. Track, analyze, and report on common support themes and performance metrics to identify opportunities for proactive improvements., As a Home Improvement Specialist at Wayfair, you are more than a salesperson - you are a trusted project advisor who helps customers confidently navigate their home renovation and … + 1 month ago ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion) - [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Demystifying Crypto & Web3: A Technical Journey Through 15 Years of Innovation](https://www.wearedevelopers.com/videos/1516-demystifying-crypto-web3-a-technical-journey-through-15-years-of-innovation) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)