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# Full Time Help Desk Technician

- **Company:** Childrens Home Society
- **Location:** Deadwood, SD, United States (Remote available)
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Apple Mac Systems, Software Applications, Desktop Computing, Identity and Access Management, Network Security, Windows Remote Assistance, Enterprise Software Applications, Connectivity Problems, Computer Equipment, User Administration, Programming Languages
- **Published:** September 25, 2026
- **Apply:** https://www.careerjet.com/job/usb51d8ba26dff8249f534c3bda503f3d5/eaa

## About the Role

* You are a team player that promotes a positive work environment.
 * You are capable of handling highly sensitive, confidential information.
 * You are able to effectively communicate.
 * You align with our mission, vision, and values.
 * You are organized and are able to pay strong attention to detail.
 * You are able to have professional and kind client and public interactions.
 * You are able to show awareness and respect for the diverse cultural backgrounds of our employees and clients.

Requirements
Education:

 * High School Diploma Required.
 * Bachelor's degree in related field preferred.

Experience:

 * Proficiency with OSX is a necessary skill.
 * Practical experience in providing technical support, customer service or help desk roles with network security, software packages, and computer hardware.
 * Proficiency in troubleshooting hardware and software issues, familiarity with operating systems e.g., Windows, macOS), and ability to assist with basic network connectivity problems.

Join us in providing life-changing support for children and families. Apply today and help us build a brighter future-one child at a time.
Must successfully complete all required background and pre-employment checks EEO/AA.

## Description

Children's Home Society of South Dakota is seeking a Help Desk Technician to provide technical support and assistance to staff members with various technology-related issues and inquiries. As a leader in compassionate, trauma-informed care, Children's Home Society is committed to fostering equity and inclusion in all aspects of our work.
By joining our team, you will make a difference every day-creating positive change for individuals, families, and communities. Each smile, hug, and heart you touch will reflect the meaningful impact of your work., * User Support: Provide prompt and courteous technical support to staff members via phone, email, or in-person interactions. Assist with troubleshooting hardware, software, and network-related issues.

 * Problem Resolution: Diagnose and resolve technical problems, coordinate help desk ticketing system, escalate issues when necessary, and follow up with users to ensure successful resolution.
 * Software Assistance: Assist users with software applications, including installation, updates, and usage guidance.
 * Hardware Support: Troubleshoot and provide support for hardware devices, such as computers, printers, scanners, and mobile devices.
 * Password and Access Management: Assist with password resets, user account management, and access permissions.
 * Documentation: Maintain accurate records of user requests, technical issues, and resolutions. Create and update knowledge base articles and user guides.
 * Remote Support: Provide remote assistance to users who are working remotely or at satellite locations.
 * IT Training: Conduct basic technology training sessions for staff members to improve their technology skills and awareness.
 * Inventory Management: Maintain an inventory of IT equipment, track assets, and assist with hardware procurement and deployment.
 * Customer Service: Ensure excellent customer service by actively listening to users' concerns and providing empathetic and timely assistance.
 * Learning & Development: To keep up to date with relevant systems, software, and where appropriate programming languages used within the organization.