> Markdown version of [/jobs/ext/3077535-it-technician-level-2](https://www.wearedevelopers.com/jobs/ext/3077535-it-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician (Level 2) - **Company:** Britecity, LLC - **Location:** Irvine, CA, United States - **Salary:** $60,008.0 - $75,088.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Desktop Services, Remote Service Software, Microsoft SharePoint, Windows Desktop, Wireless Access Point, Firewalls (Computer Science), Information Technology - **Published:** September 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=83d6b840f45b2b48 ## About the Role * Microsoft 365: user and license management, Exchange Online mailboxes, Teams, SharePoint and OneDrive, and Entra ID basics like MFA and password resets * Windows desktop: Windows 10 and 11 troubleshooting, imaging, and deployment * Active Directory and Group Policy: user and group management, and troubleshooting policy issues * Server-related user issues: fixing user problems that involve DNS, DHCP, file shares, or RDS. You won't be designing or administering the servers themselves. * Networking: TCP/IP fundamentals and remote diagnosis of connectivity issues * Firewalls and wireless: basic Meraki and UniFi troubleshooting * MSP tools: RMM and PSA/ticketing systems (ConnectWise experience is a plus) * Remote support tools: remote desktop, screen sharing, and VPN Experience and qualifications This is not an entry-level role. You should be able to work independently and solve unfamiliar problems without step-by-step direction. R E Q U I R E D * 3+ years of hands-on IT support experience * 1+ year working for or supporting a managed service provider (MSP). Experience supporting multiple client environments may count in its place. * Strong written and verbal communication with non-technical users * Valid driver's license and a reliable vehicle for onsite client visits across Orange County * Must live within 30 miles of John Wayne Airport (SNA) NICE TO HAVE * CompTIA A+, Network+, or Security+ * Microsoft certifications, such as MD-102 or MS-900 * Experience with ConnectWise Manage and IT Glue ## Description * Work tickets as they come in and see them through to resolution. * Troubleshoot user, device, network, and application issues remotely and at client sites. * Handle user onboarding and offboarding, following documented standards. * Set up, deploy, and support workstations, laptops, printers, and peripherals. * Support day-to-day network issues on firewalls, switches, and wireless access points. * Hand tickets off to our escalation team when they reach our time threshold, with clear notes on what you've already tried. * Log accurate time entries and update ticket notes and client documentation as you work. * Spot recurring issues and flag them so they get fixed for good, not just closed again. * Keep clients informed with clear, professional communication at every step. * Take part in the after-hours on-call rotation., * Location: Irvine, CA office for the first 90 days, then remote with onsite client visits as needed. Must live within 30 miles of John Wayne Airport (SNA). ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)