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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer/Field Applications Engineer - **Company:** DIVERSIFIED INC - **Location:** Novi, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Unit Testing, Computer Networks, System Configuration, Software Debugging, Salesforce.Com, Signal Integrity, Software Systems, TCP/IP, Wireshark, Diagnostic Tools, Break Fix - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_f86772081 ## About the Role Qualifications and Skills: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job. * Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems * Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation) * Working knowledge of: o Electrical fundamentals (voltage, current, grounding) o Sensors and signal measurement o Data acquisition systems or instrumentation Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark) * Experience using basic diagnostic tools such as: o Multimeter (required) o Oscilloscope (basic familiarity required; advanced skills developed over time) * Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations * Demonstrated ability to: o Diagnose issues with incomplete information o Manage multiple concurrent tasks and priorities o Take ownership of issues through resolution rather than escalating prematurely * * Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems * * Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred * * Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred * * Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred * * Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel * * Strong analytical, problem-solving, and interpersonal communication skills are necessary * * Ability to adapt to changing priorities, work independently, and devel ## Description The Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution., * Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity * Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently * Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations * Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve: * Wiring and connector faults * Signal noise and grounding issues * Channel or data acquisition failures * System configuration and setup errors * Support customer activities in crash labs, component test labs, and other engineering environments, including: * Sensor installation and routing * System setup, configuration, and calibration * Test readiness and validation support * Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations * Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience * Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities * Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices * Progress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments * Assist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications * Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives * Performs other related duties and responsibilities as requested by DTS management ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)