> Markdown version of [/jobs/ext/3078713-ncdit-network-telecom-specialist-tier-i](https://www.wearedevelopers.com/jobs/ext/3078713-ncdit-network-telecom-specialist-tier-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NCDIT - Network/Telecom Specialist- Tier I - **Company:** Expert Technology Services - **Location:** Raleigh, NC, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Antivirus Softwares, Backup Devices, VoIP, Computer Networks, Internet Protocol, Microsoft Software, Networking Cables, Network Monitoring, Salesforce.Com, Identity Services Engine, Juniper, Cisco, Vmware - **Published:** September 25, 2026 - **Apply:** https://www.careerjet.com/jobad/us5b59f1c39e5872f1af55f7a77ae06a23 ## About the Role 3 years experience (preferred) in networking, vendor products (Juniper/VMWare/Microsoft/Cisco), documentation, network cabling/topology. - VOIP technologies and NOC environment experience highly desired. --- ## Description Schedule: Night shift (6pm-2am, Monday Friday); flexibility required for covering additional hours (2am-6am or 10pm-6am) for callouts, vacations, and training. - Key Responsibilities: - Monitor statewide Emergency Services IP Network (ESInet) and NG911 systems for outages, alarms, or performance issues 24/7. - Serve as first point of contact for Public Safety Answering Points (PSAPs) reporting technical/service issues. - Receive, triage, document, and track support tickets until resolution. - Troubleshoot network, telecom, and connectivity issues affecting 911 operations. - Communicate with 911 Directors/Supervisors, telecom carriers, service providers, and internal teams (including AT&T Tiger Team) regarding incidents. - Escalate complex issues to Tier II, Tiger Team, or vendors as necessary. - Maintain documentation, ticket narration, and operational logs in Salesforce. - Support operational continuity during emergencies and disaster response events. - Monitor network security, system health, and telecommunications performance statewide. - Coordinate reroutes or alternate communication paths during outages or call surges. - Provide customer-focused support to PSAP personnel across North Carolina. - Technical Environment: - Technologies: Strong understanding of operating systems, networking, anti-virus, backups, systems firewalls, and switches. - Vendor knowledge: Experience with at least one of Juniper, VMWare, Microsoft, or Cisco products. - Network knowledge: Experience with network cabling, classification, and topology. - VOIP and NOC experience highly desired. - Documentation: Strong writing skills required for organized documentation. - Mission: Supports mission-critical emergency communications infrastructure for the state. - Work Conditions: All work must be completed onsite during night shift; strict attendance policy; absences must be pre-approved. - Other: Adherence to compensation, subcontracting, and outsourcing policies required., Job Summary (List Format) Network Engineer (Cisco/Meraki Wireless, Cisco LAN, Cisco ISE, UPS Battery Infrastructure) - Design, implement, and troubleshoot LAN and wireless networ… + 15 hours ago + Apply easily ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)