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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support- Level 2 (MSP) - **Company:** K2 STAFFING LLC - **Location:** Shreveport, LA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Systems Engineering, VoIP, Cloud Computing, CompTIA Security+, Computer Networks, System Configuration, Microsoft Exchange Server, File Server, Issue Tracking Systems, Networking Hardware, Local Area Networks, Windows Servers, Network Architecture, Network Monitoring, Cisco - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_51d2be0d3 ## About the Role Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Shreveport, LA and they are in need of a IT Help Desk Support, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs., * Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory * Three years of experience in a client-facing environment such as sales engineering * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology * Possesses strong organizational and time-management skills * Experience writing proposals for and implementation of technical solutions to fulfill business needs * Results-oriented, self-motivated, energetic, professional, reliable, and a team player * Strong understanding of technology and business productivity systems * Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. * Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills * Sales training experience is a plus * Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) * CompTIA Net+ and/or CompTIA Security+ * MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) * CCNA or CCIE-Cisco certifications a real plus ## Description * Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. * Architect & deploy routers, switches, managed switches, and firewalls + Implementing and monitoring network security * Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks * Optimizing and maintaining network software and hardware * Building and deploying file servers and cloud computing solutions * Configuring and deploying VOIP solutions * Performing network infrastructure troubleshooting * Manage Microsoft Exchange Server * Implementing, Monitoring & Managing VoIP solutions * Monitors alert systems and takes appropriate actions as per guidelines. * Receive escalated service requests requiring an enhanced response. * New User On-boarding ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)